IT Support Analyst @Marsh

Descrizione del lavoro:

Company:
Marsh

Description:

The IT Support Analyst - Hybrid role is an entry-level individual contributor position, ideal for candidates with higher education and a genuine passion for IT. This is a hybrid role that has a requirement of working at least four days a week in the office.
The successful candidate will be IT literate and eager to develop their professional skills under the guidance of a manager and experienced team members. The role requires supporting global business colleagues through a hybrid support model that operates across multiple channels. Day-to-day responsibilities will vary based on demand across these channels and evolving business needs. Candidates should be adaptable and prepared to work on whichever channel requires support at any given time, demonstrating flexibility and a commitment to progressing their IT career. The support channels include:
* Service Desk Support via phone and chat
* In-person / on-site Support
* Proactive Support
* Queue Management

We will count on you to:
* Support global business colleagues through our hybrid support model
* Collaborate globally with a "Team of Teams" style approach
* Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software.
* Help configure laptops and perform basic tune-up services as required
* Use the Incident Management system to log and track support activities
* Support proactive outreach initiatives based on data from performance management systems
* Assist with the setup and operation of audio and visual hardware as required by the business
* Assist in the administration and maintenance of non-desktop technology infrastructure components at the request of other service towers
* Registers all new hardware and software assets in the asset management tool, ensuring records are maintained throughout each assets' lifecycle.
* Proactively seek development opportunities and relevant training, in addition to completing all mandatory training requirements

What you need to have:
* Two years related work experience in a technical support role
* Knowledge of industry standard desktop operating systems, common software and hardware used in an office environment
* Thorough troubleshooting and analysis skills
* Proficient in data analysis and reporting
* Excellent verbal and written communication both in English and Romanian

What makes you stand out?
* Experience in a call centre environment
* Experience with AD, BitLocker, Azure Virtual Desktop
* Excellent problem-solving skills and a proactive approach to learning
* Ability to adapt quickly to changing priorities and work across multiple support channels
* Commitment to working in a hybrid environment with a professional attitude towards in-office presence
* Proactive approach to incident management
* Experience working to ITIL incident management standards
* Experience in Hardware repair for laptops and desktops
* Experience in mobile device configuration and management

Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders;
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
* A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
* 30+ days off (including legal days, birthday, public holiday replacements, and benefits options);
* Performance bonus scheme;
* Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
* Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person