SSC Business administration & operations Specialist

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Job Description & Summary

Our Shared Service Centre (SSC) is currently looking for a Business systems administration & operations Specialist to our Customer Management Processes Team.

This is an opportunity for a talented, self-motivated individual to develop their skill set and network in PwC, working with experienced iPower PwC's internal system practitioners and acting as a 1st level support to other PwC colleagues across a range of technical and administrative issues.

Your responsibilities will include:

* Provide a complex first level technical and administrative support to users in supported territories to problems and transactions to using the firm's internal business "iPower" system to users in supported territories.

* Solve and answer client's requests via online ticketing system tool in line within defined procedures.

* Communicate with requesters via the e-tickets and ensure that all necessary information and documentation is in place to fulfill the request or route the problem to other responsible teams.

* Ensure that all respective requests e-tickets are addressed and managed accurately and in a timely manner according to the agreed deadlines and set procedures.

* Arrange and process different documents in regard to his/her field of activity.

* Check for and assure accuracy of clients' data.

* Maintain validity of data in internal systems and databases.

* Handle all related correspondence and documents that are to be processed.

* Analyse processes and available less complex data in order to find solutions to the problems

* Perform a set of period end closing activities for supported territories such as ensuring the quality of data and accuracy of processed transactions within and between systems, tools and communicate to general staff, managers and partners on important deadlines

* Support other Business Support teams and IT in testing and implementation of new system deployments and other updates.

* Communicate with requesters to ensure that all necessary information and documentation is in place to fulfill the request or route the problem to other responsible teams and communicate to general staff on important updates & deadlines

What do we expect from you:

* Experience from a similar position or a relevant experience from a Shared Service Centre is an advantage

* Strong intellectual, organizational & technical skills with the desire to seek new learning opportunities to stay technical and relevant

* Self-motivated, proactive and willing to take ownership of issues and drive them to a timely & successful resolution

* Good communication skills in English, oral and written, with the ability to draft and deliver clear messages to clients

* Ability to think and plan ahead, be flexible, accurate and quickly shift gears in a dynamic environment, to cope with tight deadlines

* Ability to work independently but also as part of a team

Benefits you can enjoy while working at PwC

Financial Rewards: Benefit from regular salary reviews, performance bonuses and other special bonuses. Enjoy meal contributions and a cafeteria benefit system offering personalized choices.

Flexibility & Work-Life Balance: Enjoy our hybrid working policy, flexible working hours, 2 extra days off during Christmas along with Sick-days. Every minute of your extra work is valued and compensated.

Career Development: Engage in tailored internal and external training programs as well as structured career development plan.

Health & Well-being: Access premium benefits such as office massages, a Multisport card, and medical center membership. Take advantage of our Well-being and Work-Life Coaching program.

Supportive Culture: Participate in teambuilding activities and social events and join our employee referral program. Experience a culture with regular feedback and a supportive environment.

Global Opportunities: Seize the opportunity for international assignments and work on diverse projects with international clients. Explore the world while working with the possibility of working from abroad.

Extra perks: Use various discounts at partner companies such as cars, health care, beauty, culture or others.. Transfer up to 4 telephone numbers at discounted rates.

Additional Job Description

Salary - starting from 1 450 EUR
Starting date - ASAP

If you'd like to apply for this position, please click on the "Apply here" button below and apply through our system.

Data privacy announcement you can find here: https://pwc.to/2s8n2tn

We seek to hire people who are great at what they do and bring our behaviours to life in how they do it. Our PwC Professional framework guides us to work together to create a better tomorrow. Together, Trusted Leadership and Distinctive Outcomes are how we deliver on our purpose and strategy, serving our clients and living our values in every interaction, everyday. The PwC Professional framework defines the behaviours we're all expected to demonstrate at PwC and what we look for in our future talent.

Are you ready to be a PwC Professional?

If the current position is not right for you but you have friends or acquaintances in your area who could also be interested in working with us at PwC, feel free to direct them to us. If we establish cooperation with a candidate recommended by you, you can receive a reward ranging from 300 to 1000 EUR, depending on the seniority of the candidate. You can find the referral form at this link: https://www.pwc.com/sk/en/careers/get-rewarded-for-recommending-candidate.html

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