Client Advisor Barcelona

Descrizione del lavoro:

Descripción del puesto

Sales Performance

* Lead individual sales and achieve performance target and KPI
* Engage in upselling, cross selling and multiple selling for all product categoriesClient Management

* Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
* Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the clientStore Operations

* Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database inputStore Management

* Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelinesAs a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Perfil

2-5 years' experience in Fashion/Luxury Sale
Bachelor's Degree or equivalent is preferred
Manages own image standards on a high level
Strong selling and communication skills are necessary
Excellent relationships skills
Organization, professionalism, self-confidence
Strong customer service skills
Computer skills and Retail management system knowledge
Goal oriented approach, multitasking
Strong knowledge and/or interest for Fashion/Luxury Industry
Fluent English