Spa Receptionist (Part-Time- 20 Hours)

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Spa Receptionist (Part-Time - 20 Hours)

At Oasis Spa at Grand Hyatt Barcelona, a sanctuary of wellbeing within one of the city's most iconic luxury hotels, we are looking for a warm, attentive, and service-oriented Spa Receptionist to join our Wellness team.
This role is responsible for welcoming guests, managing spa reservations, supporting daily reception operations, and ensuring a seamless and personalized guest experience. Working closely with Spa Therapists, Wellness professionals, and other hotel departments, you will help deliver exceptional service while upholding the luxury standards of Grand Hyatt Barcelona.

Key Responsibilities

* Welcome guests warmly and professionally, creating a relaxing and welcoming spa environment.
* Manage spa reservations, schedules, and guest inquiries efficiently and accurately.
* Provide information about spa treatments, wellness services, memberships, and retail products.
* Process payments and maintain accurate cash handling and billing procedures.
* Manage guest requests and concerns, ensuring timely resolution and guest satisfaction.
* Coordinate daily operations with Spa Therapists to ensure a smooth service flow.
* Maintain guest records and ensure administrative documentation is completed correctly.
* Ensure the reception area and spa facilities are organized, clean, and well-presented.
* Support the promotion of spa services, treatments, and special offers.
* Ensure compliance with Hyatt brand standards, company policies, and health and safety procedures

Requisiti del candidato:

Skills & Qualifications

* Previous experience in a customer service, reception, spa, wellness, or hospitality-related role is preferred.
* Excellent communication and guest service skills.
* Strong organizational skills with attention to detail.
* Ability to manage multiple priorities in a fast-paced environment.
* Experience working with reservation systems and scheduling platforms is an advantage.
* Basic computer skills and proficiency in Microsoft Office applications.
* Professional appearance, discretion, and a positive attitude.
* Ability to work both independently and as part of a team.
* Fluent Spanish and a high level of English are required; additional languages are an asset.
* Availability to work 20 hours per week, primarily from Thursday to Sunday, on rotating shifts between 09:30-15:30/16:30 and 14:30/15:30-21:30.

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide how we work and how we care for our guests and colleagues every day.
Joining Hyatt means becoming part of a global family that celebrates diversity and encourages you to be your authentic self.

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one.
* Discounts at hotel restaurants and bars.
* Employee restaurant offering nutritious and varied daily menus.
* Access to a wellbeing platform focused on mental health and personal growth.
* Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide.
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Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our teams are a mosaic of cultures, perspectives, and talents - and your contribution truly matters.
Join the Oasis Spa at Grand Hyatt Barcelona and become your best version