Customer Service & Credit Collection agent (French)

Descrizione del lavoro:

Headquartered in Barcelona, Pronovias Group is the first global bridal group shaping the future of our industry for every bride.
Our mission is bringing happiness into the world by dressing our customers' dreams with style, being the best partner to our clients and building an exciting place to work together.
Pronovias Group seeks people who are passionate about fashion; love to be part of a growing and challenging international environment; inspiring and empowering people.
You are invited to experience for yourself the magic of bridal!

We are currently looking for a talented Customer Service & Credit Collection agent (French) to join our Order to cash (OTC) Team.
Mission:

Deliver outstanding customer and credit management service across the full Order to Cash process, ensuring accuracy, efficiency, and client satisfaction.
Act as a trusted partner between clients and internal teams, contributing to operational excellence and the sustainable growth of Pronovias Group.

Role & responsibilities:
* Oversee the full order lifecycle: order entry, confirmation, shipping coordination, invoicing, credit collection, and post-sales follow-up.
* Provide customer support in French for Wholesale customers, ensuring timely and professional communication.
* Attend and assist clients in showrooms, offering guidance and support during appointments or visits.
* Coordinate with internal teams (Production, Logistics, Finance, and Sales) to guarantee order accuracy and on-time delivery.
* Manage returns, claims, and quality issues according to company standards.
* Maintain up-to-date and accurate customer data in Salesforce/M3/CRM systems.
* Support account management activities, including reporting, order tracking, and stock updates.
* Identify process improvement opportunities to enhance efficiency and customer satisfaction.
Requirements:
* Degree in Business Administration, International Trade, or related field.
* Fluent in French and English (written and spoken). Spanish is an asset.
* Minimum 2 years of experience in an OTC, Customer Service, or Credit Collection role, ideally in the fashion or luxury industry.
* Strong organizational, analytical, and problem-solving skills.
* Proficient in Microsoft Office and ERP/CRM systems (e.g., SAP, Salesforce, Navision).
* Customer-oriented mindset with attention to detail and ability to multitask in a fast-paced environment.
* Experience in showroom or direct client assistance is desirable.
* Team player; enthusiastic, accurate and commercially oriented.
* Having a disability certificate will be positively considered, in alignment with our commitment to fostering an inclusive and diverse workplace.

WHAT DOES PRONOVIAS GROUP OFFER?
* Ethical workplace environment that embraces the diversity that makes us special.
* Special benefits and schedules for pregnant women and parents.
* Company canteen with subsidized meals and breakfasts.
* Day off for your birthday.
* Possibility to join our flexible remuneration plan which includes health insurance, transport tickets, nursery school tickets and training related to our business.
* Up to 60% discount in Pronovias dresses.
* Company shuttles from Barcelona and from El Prat de Llobregat.
* Private parking in our premises.

At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don't make a difference here. In our company want you to come as you are to be the best version of yourself.

If you fit with the requirements and PRONOVIAS GROUP's values, do not hesitate to apply to this role