Trainee - Guest Experience

Descrizione del lavoro:

This position will be specializing in providing services in enhancing guest experiences. His/Her job scope will be including the following:
1. Guest Services:
- Provide personalized assistance to guests, including arranging transportation, making restaurant reservations, and booking entertainment or leisure activities.
- Offer recommendations on local attractions, shopping, dining, and cultural events.
2. Luggage & Arrival/Departure Assistance:
- Manage luggage handling, storage, and delivery for guests upon arrival and departure.
- Coordinate valet parking and porter services as needed.
3. Transportation & Travel Coordination:
- Arrange taxis, car rentals, or private transfers for guests.
- Assist with flight/train schedules, ticketing, and itinerary planning.
4. Communication & Liaison:
- Act as a liaison between guests and other hotel departments (e.g., housekeeping, front desk).
- Handle guest inquiries, complaints, and special requests promptly and professionally.
5. Concierge Desk Operations:
- Maintain up-to-date knowledge of local events, VIP protocols, and hotel services.
- Manage mail, parcels, and message deliveries for guests.
6. VIP & Special Services:
- Provide tailored services for VIP guests, including exclusive experiences or last-minute arrangements.
- Assist with event planning (e.g., weddings, meetings) upon request.
7. Safety & Compliance:
- Ensure all services comply with hotel policies and safety standards.
- Report suspicious activities or security concerns to management.
And other guest experience related tasks assigned by the team

Requisiti del candidato:

Qualifications
- Education: already obtained a bachelor's degree or equivalent in hospitality/related field, or currently studying such programme.
- Language Skills: fluent in English and Mandarin is mandatory, Korean or other languages is considered a plus.
- Experience: relevant internship & work experience in hotel or hospitality operations is an advantage
- Skills: strong communication & interpersonal skills, creative problem-solving, and cultural awareness, customer-oriented
- Personal Attribute: friendly, passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends