Customer Support Intern

Descrizione del lavoro:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
What this role is all about

Our Asia Internship Program starts on February 1, 2026, and runs for a duration of six (6) months.

As a Customer Support Intern, you'll learn by doing-supporting our customers after they go live, troubleshooting issues, and keeping service levels high. You'll document solutions, follow standard procedures, and continuously upskill as new product features are released.

What you'll do
* Provide technical assistance and post-sales support to customers
* Troubleshoot and resolve incidents across products and integrations
* Respond to customer queries within agreed service level agreements and quality standards
* Log activities, events, and updates for your team lead and support systems
* Follow recommended and mandatory team procedures to ensure consistency
* Create and update support-related technical documentation and runbooks
* Continuously learn new product functionality and best practices with each release

What makes you a strong fit
* You are a fresh graduate or final-year undergraduate seeking an academic internship/OJT in a multinational environment
* You have an educational background in engineering, technology, or a related field
* You aim to be an engineer who understands both the technical and business sides of IT solutions
* You communicate clearly and professionally, in writing and in person
* You can work on site at least three days per week from our BGC, Taguig office
* You are diligent with documentation and comfortable using ticketing/reporting tools
* You are curious, customer-focused, and eager to solve problems in a structured way
Why you'll love it here
* Possibility to land your first job - Every apprentice that is selected for the program will have a chance to get a permanent job offer at the end of the apprenticeship, based on their performance and business needs.
* Paid program - Our Apprenticeship is a paid program. You read that right! You will be receiving allowances throughout the entire duration of the internship.
* Never a dull moment - We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
* Learn as you grow - You will learn through practical work and get continuous feedback from your mentors, helping you improve and progress.
* More Infobip benefits after you join us after the apprenticeship - Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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