Customer Service Intern

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Présentation de l'entreprise - SATISFY

Fondée en 2015,SATISFY est une marque de vêtements premium proposant une collection complète de vêtements et d'accessoires haut de gamme pour le trail running et d'autres activités outdoor. Basée à Paris, la marque est principalement présente à l'international. Elle se distingue par son design épuré, son exigence en matière de fonctionnalités techniques et ses engagements forts en matière de responsabilité sociétale des entreprises (RSE). Les collections sont conçues dans leur atelier parisien et majoritairement fabriquées en Europe.

Founded in 2015, SATISFY is a premium apparel brand offering a full range of high-end clothing and accessories for trail running and other outdoor activities. Based in Paris, the brand has a strong international presence. It stands out for its minimalist design, focus on technical functionality, and strong commitments to Corporate Social Responsibility (CSR). Collections are designed in our Parisian studio and are predominantly manufactured in Europe.

Description du poste

SATISFY is seeking a Customer Service Intern to support the day to day operations of our Customer Service team.
This role is a hands-on opportunity to learn how the brand operates, while contributing directly to customer satisfaction, logistics coordination, and internal process improvements.
You will work closely with Customer Service to ensure a seamless post purchase experience and efficient handling of returns, exchanges, and warranties.

Key Responsibilities:
● Respond to customer inquiries via email with prompt, accurate, and high-quality service.
● Handle specific requests such as order tracking, product information, and post-purchase support.
● Support the team in maintaining a high standard of customer experience.
● Own the daily returns and exchange process.
● Track inbound Product Quality returns at the office and warehouse.
● Maintain Quality Control documentation and ensure information is accurately logged and shared.
● Assist in coordinating with the warehouse and logistics teams to ensure smooth handling of shipments, returns, and exchanges.
● Participate in team meetings to review performance and suggest operational improvements.

Profil recherché

Skills & Qualifications:
● Strong organisational skills and attention to detail.
● Excellent written communication skills.
● Ability to manage multiple tasks and prioritise in a fast-paced environment.
● Team player with strong collaboration skills, while also able to work independently.
● Basic knowledge of Google Workspace (Sheets, Forms) and Microsoft Office.
● Familiarity with e-commerce platforms and CS tools (Shopify+, Gorgias) is a plus.
● Previous experience in customer service, logistics, or e-commerce is a plus.
● Language: Fluent in English (written and spoken), French is a plus