CRM Intern

Descrizione del lavoro:

CRM Intern
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.As part of the Marketing Department, CRM Team, you will excel and enjoy this position if you are ready to actively handle the following missions: LIFECYCLE CAMPAIGN MANAGEMENTMonitor and analyze campaign performance through detailed reportingConduct monthly checks on automated CRM processes to ensure smooth operationGenerate and manage unique promotional codes for customer initiativesContribute to the revamp and optimization of customer communicationsCUSTOMER RECRUITMENT & ENGAGEMENTPrepare and analyze weekly recruitment reports to track performanceAssist in implementing targeted actions to drive customer acquisitionSupport the development and enhancement of recruitment communication strategiesMYCLIENT APP SUPPORTProvide support to stores in managing MyClient applicationPrepare monthly reports to assess program effectivenessOversee promotional campaigns and initiatives for loyalty membersRETAIL & STORE SUPPORTTrack and manage gift card stock and performanceEnsure timely and accurate upload of weekly communications on the company intranetTEAM & ANALYTICAL SUPPORTAssist in processing monthly cost orders and budget trackingContribute to the creation of the monthly CRM Dashboard, offering insights into customer behavior and trendsLogistical support for CRM-related events Who we are looking for:Bachelor's degree in marketing, Business Administration, or a related fieldCustomer/client FocusAnalytical SkillsProblem solving, proactivity and entrepreneurial spirit Relational attitude for internal and external stakeholders English fluency How to be successful in the role and at Sephora:By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.Here, you will find: Community: authenticity is embraced, and the strength of our differences fuels our collective spiritWorking Environment: modern offices with break/relax areas for your well-being in the center of Milan. Enjoy our extraordinary planning of activities, such as Annual Convention, team buildings, etc. Work-life balance: smart working and flexible hours Culture of empowerment, learning & growth: you will have the tools, space and opportunity to learn, innovate and lead Meaningful Rewards: competitive tailored welfare offers, free beauty product gifts and access to discounts on Sephora and LVMH productsWork that brings fulfillment: from delighting clients every day, to inspiring our industry at large, every action makes a differenceSephora Stands: positive social and environment impact activities organized by our "Sephora Stands" committee Join us and belong to something beautiful. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees. https://www.youtube.com/watch?v=1KzWX7e0ePk