Technical & Customer Service Intern

Descrizione del lavoro:

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

· Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for

Information Technology, Computer Science, or a related discipline.

· Strong verbal and written communication skills.

· Customer-focused with a positive attitude and eagerness to learn.

· Demonstrated ability to work in teams and contribute positively to team dynamics.

· Ability to multitask, prioritize, and manage time effectively.

· Ability to learn quickly and adapt to new technologies.

· Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).

· Ability to work both independently and collaboratively in a dynamic environment.

· Willingness to work in I-City

· Able to commit to a minimum internship duration of 16 weeks (4 months). Preference

will be given to final-year students.
· Work with CRM systems or ticketing platforms.
· Respond promptly to customer inquiries via phone, email, and live chat.
· Handle and resolve customer complaints and issues effectively.
· Provide accurate information regarding products, services, and transactions.
· Escalate complex issues to appropriate teams or supervisors as needed.
· Assist in maintaining detailed records of customer interactions and transactions.
· Contribute to improving customer service processes and procedures.
· Collaborate with team members to achieve organizational goals.

Pre-Requisites :

Are you game