Reservations Trainee - voco The Hague/Crowne Plaza Amsterdam-South: IHG Academy

Descrizione del lavoro:

Ready to land this internship?

Taking care of the daily tasks written in the checklist and daily reports. Supporting the Cluster Reservations team with:

* Determines room rates based on the selling tactics of the hotel.
* Prepares letters of confirmation.
* Communicates reservation information to the front desk.
* Processes cancellations and modifications and promptly relays this information to the front desk.
* Processes advance deposits on reservations. Monitors advance deposit requirements.
* Tracks future room availabilities based on reservations. Assists in preregistration activities when appropriate.
* Helps develop room revenue and occupancy forecasts.
* Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.
* Your own project from school

* Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
* Ensuring the quality of the hotel product is always at the highest possible level.
* Making sure all procedures are followed according to voco™ and Crowne Plaza brand standards and IHG guidelines.
* Ensuring all procedures regarding safety & security are followed closely.
* Be aware of the Service Operations Standards and procedures of the departments.
* Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
* Responding to telephone inquiries and replying to emails in a timely manner.
* Living the voco™, Crowne Plaza, and Holiday Inn brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
* Effectively communicate with customers over the phone, through email, or in person.
* Your own project from school
What we need from you

* Passion for hospitality
* Student at Hotel Management on University level (HBO) or Business Administration
* Strong organizational skills.
* Pro-active attitude and eye for detail with a natural drive for continuous improvement.
* A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™, Crowne Plaza and Holiday Inn service standards
* Excellent communication skills in English. Another language is always a plus
Benefits

* You'll be part of the voco™ and Crowne Plaza life
* Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
* Special friends & family discount for stays at the three hotels including breakfast
* Overnight stay at our hotels as part of your onboarding
* We have a staff canteen in which we serve staff meals
* Curious about different departments? We offer cross trainings!
* To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro. Discount for every time you go!
* Discount on a collective health insurance
* Your staff uniform will be washed by the hotel
* There will be staff parties, events and departmental outings
* You'll be working in a passionate and ambitious team
* You'll have the opportunity to take part in trainings and workshops

Requisiti del candidato:

Ready to land this internship?

Taking care of the daily tasks written in the checklist and daily reports. Supporting the Cluster Reservations team with:

* Determines room rates based on the selling tactics of the hotel.
* Prepares letters of confirmation.
* Communicates reservation information to the front desk.
* Processes cancellations and modifications and promptly relays this information to the front desk.
* Processes advance deposits on reservations. Monitors advance deposit requirements.
* Tracks future room availabilities based on reservations. Assists in preregistration activities when appropriate.
* Helps develop room revenue and occupancy forecasts.
* Ad-hoc duties as required - unexpected moments when we have to pull together as a team to get a task done.
* Your own project from school

* Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
* Ensuring the quality of the hotel product is always at the highest possible level.
* Making sure all procedures are followed according to voco™ and Crowne Plaza brand standards and IHG guidelines.
* Ensuring all procedures regarding safety & security are followed closely.
* Be aware of the Service Operations Standards and procedures of the departments.
* Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
* Responding to telephone inquiries and replying to emails in a timely manner.
* Living the voco™, Crowne Plaza, and Holiday Inn brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
* Effectively communicate with customers over the phone, through email, or in person.
* Your own project from school
What we need from you

* Passion for hospitality
* Student at Hotel Management on University level (HBO) or Business Administration
* Strong organizational skills.
* Pro-active attitude and eye for detail with a natural drive for continuous improvement.
* A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™, Crowne Plaza and Holiday Inn service standards
* Excellent communication skills in English. Another language is always a plus
Benefits

* You'll be part of the voco™ and Crowne Plaza life
* Staff and friends & family discount at 6000+ IHG hotels worldwide. You'll be able to stay at hotels for a discounted rate and you'll get 50% discount on your restaurant and bar bill
* Special friends & family discount for stays at the three hotels including breakfast
* Overnight stay at our hotels as part of your onboarding
* We have a staff canteen in which we serve staff meals
* Curious about different departments? We offer cross trainings!
* To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro. Discount for every time you go!
* Discount on a collective health insurance
* Your staff uniform will be washed by the hotel
* There will be staff parties, events and departmental outings
* You'll be working in a passionate and ambitious team
* You'll have the opportunity to take part in trainings and workshops