Duty Manager/ Front Office Intern

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Company Description

Mercure Amsterdam City
Are you looking for an internship where no two days are the same? Do you enjoy working with people and creating memorable guest experiences? Then this internship at Mercure Amsterdam City could be perfect for you!
Mercure Amsterdam City is a dynamic 4-star hotel with 368 rooms, multiple meeting rooms, two restaurants, a spacious terrace, and a lively bar. We provide breakfast, lunch, dinner, room service, and a wide range of drinks-creating a vibrant environment for both guests and staff.

Job Description

During this hands-on internship, you will gain experience in both Duty Management and Front Office operations, giving you a full overview of hotel operations.
As an intern, you will:
* Be the first point of contact for guests, staff, and management
* Handle guest check-ins and check-outs in a professional and welcoming manner
* Support Guest Relations tasks, ensuring an excellent guest experience
* Assist in handling complaints, turning challenges into positive outcomes
* Act as a key link between departments, ensuring smooth communication
* Stay informed about daily operations and ensure guests' expectations are exceeded
* Provide recommendations about Amsterdam and promote the ALL loyalty program
* Prepare shift reports for management at the end of the day
You will learn to anticipate guest needs, respond to unexpected situations, and take on responsibility in a fast-paced hotel environment.

Qualifications

* You are currently enrolled in a Hospitality or Hotel Management program
* You are looking for a practical internship (minimum 20 weeks)
* You are available on weekdays and weekends, including morning and evening shifts
* You are fluent in English (Dutch is a strong plus)
* You are social, detail-oriented, and proactive
* You enjoy going the extra mile to create a great guest experience

Additional Information

You won't be alone-our warm and ambitious team will support you throughout your internship! As part of Accor, you will benefit from:
* A monthly internship allowance EUR750
* Meals during shifts (lunch or dinner)
* Guidance from an experienced internship supervisor
* A fun, diverse, and supportive team environment
* Opportunities to learn, grow, and take initiative
* Access to the hotel gym
* Discounts on hotel stays within Accor
* Trainings, workshops, and development opportunities
* Free parking at the hotel
Many of our interns continue working with us after their internship, combining studies with hands-on experience.
Ready to start your internship journey with us?
Send your CV and motivation letter to:
Katie.enevoldsen@accor.com