Guest Relations Agent Intern

Descrizione del lavoro:

Join us at Accor, where life pulses with passion!​
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,​
Join us and become a Heartist®.
We are seeking a dynamic and enthusiastic Guest Relations Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the hospitality industry, learn from experienced professionals, and develop valuable skills in customer service and guest relations.
What is in it for you:
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
* Assist in greeting and welcoming guests upon arrival.
* Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and courteously.
* Support the Guest Relations team with daily operations, including check-ins, check-outs, and reservations.
* Maintain accurate records of guest interactions and transactions.
* Assist in coordinating guest activities and special events.
* Contribute to the overall guest experience by ensuring a warm, friendly, and professional atmosphere.
* Gather guest feedback and work with the team to implement improvements