Undergraduate Placement Year 2026 - Demand & Deployment (Planning)

Descrizione del lavoro:

Company Description:

We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we're giving our customers plenty of choice. With cutting-edge tech and research, we're right in the thick of the drive for a better future of home heating.
It's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause - delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work - we're no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you'd like to be a part of, we'd love to meet you.
Come and work #LikeABosch at Worcester Bosch.

Job Description:

Join us for your placement year in summer 2026! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
Planning team sit within the Service Dept and responsible for the planning the workload of approx 300 nationwide engineers who will conduct over 250,000 customer facing jobs per year.
In this role, you will be responsible for:
* Key contact for 30-35 Bosch engineers (inbound & outbound calls)
* Exception management of jobs booking outside of the day capacity
* Responding to daily unplanned activities (engineer sickness, van issues, customer cancellations)
* Complaint handling of customer issues
* Ordering of spare parts within the agreed time
Interested? Upload your CV and a Cover Letter today!

Qualifications:

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate must have:
* Positive outlook with a can do attitude
* Ability to work in a team and solo
* Geographical Knowledge Useful
Our ideal candidate should have:
* Excel skills
* Customer Service skills
* Good standard of English and maths
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Additional Information:

Deadline for Applications: 01/01/2026
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: July 2026
Please note that this date is advisory and can be flexible within reason.
Contract Duration: 1 year
Working Hours:
* 39 hours per week - standard working pattern of 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 Friday with a 1-hour lunchbreak
Working with us comes with the following benefits:
* 20 days annual leave per year plus bank holidays
* Access to the Perkbox Benefits platform
* Discounts on products from across the Bosch Group
* Enhanced pension contributions
* Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
* Volunteering days
* Policy to support growing families
* Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
* And more