Customer Insights & Service Sales Intern

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Job Description

Are you curious about how data-driven insights shape customer engagement strategies in a global life sciences company?

Do you want to learn how services create value and strengthen customer relationships?

Join us for an internship where you'll gain hands-on experience in customer segmentation, data quality, and cross-functional collaboration - supporting initiatives that enhance Agilent's Services portfolio.

Within the Agilent CrossLab Group (ACG), Service Sales deliver recurring revenue, strengthen customer loyalty, and differentiate Agilent through end-to-end lifecycle support - including regulatory compliance and scientific method and education services. This role offers a unique opportunity to contribute to projects that optimize service delivery and improve customer experience in a global environment.

What You'll Do
As a Customer Insights & Service Sales Intern, you'll play a key role in supporting our Service Sales team. Your primary responsibilities will include:
* Customer Segmentation & Data Analysis: Analyze internal databases to identify priority customers and service opportunities, qualify customer batches, validate asset status, and ensure account information is accurate and up to date.
* Voice of Customer: Support outreach activities to capture customer needs and feedback, helping shape service improvements.
* Cross-Functional Collaboration: Work closely with Sales and Marketing teams to nurture relationships and promote Agilent's evolving Services portfolio.
* Reporting & Insights: Assist in preparing reports and presentations for leadership and participate in team meetings to share ideas.

What You'll Learn
* Gain hands-on experience in data-driven marketing and segmentation.
* Understand customer engagement strategies in a global B2B environment.
* Learn how sales and marketing alignment drives growth in the life sciences industry.

Qualifications

Who We're Looking For

Academic background
* Currently enrolled in a Bachelor's or Master's program (Business, Marketing, Data Analytics, or Life Sciences preferred).

Skills & Attributes
* Strong analytical and communication skills.
* Proficiency in MS Office; familiarity with CRM or data visualization tools is a plus.
* Ability to work independently and collaboratively in a fast-paced environment.

What We Offer
* Paid internship, ideally 12 months full-time, with mentorship and networking opportunities.
* Exposure to global service strategies and real-world projects.
* Opportunity to contribute to initiatives that impact customer experience and business growth.

Important Note: The internship must be formalized via an academic training agreement between Agilent and your university. Please ensure you are eligible before applying.

About Agilent
Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek-so they can do what they do best: improve the world around us. Learn more at www.agilent.com.

Additional Details

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:
No

Shift:
Day

Duration:
9-12 Months

Job Function:
General