Knowledge Base Modernization Intern, Summer 2026

Descrizione del lavoro:

Job Description
We are looking for a summer intern to assist in modernizing our knowledge base articles in ServiceNow, making them searchable by our chatbot. The successful candidate will work closely with document owners to validate articles, reformat documents in ServiceNow, and ensure that they meet our quality and accessibility standards.

Responsibilities:
* Collaborate with document owners to validate knowledge base articles for accuracy and relevance
* Reformat and restructure articles in ServiceNow to improve searchability and readability
* Ensure that articles are optimized for our chatbot, using relevant keywords and metadata
* Work with the knowledge management team to develop and implement a consistent formatting style for knowledge base articles
* Assist in testing and quality assurance of reformatted articles
* Provide feedback and suggestions for improving the knowledge base and chatbot experienceWhat We Offer:
* Opportunity to work on a high-impact project with a talented team
* Professional development and networking opportunities
* Access to cutting-edge technology and tools

Required Education, Experience, & Skills
Requirements:
* Currently enrolled in a Bachelor's or Master's degree program as a rising Junior, Senior or Graduate Student.
* Strong attention to detail and organizational skills
* Excellent communication and collaboration skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills

Preferred Education, Experience, & Skills
Nice to Have:
* Experience with chatbot integration or natural language processing (NLP)
* Familiarity with ServiceNow or similar knowledge management platforms
* Familiarity with content management systems (CMS) or document management systems (DMS)

Pay Information
Full-Time Salary Range: $44724 - $60326

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.

About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified