Technology-driven BPO for 24/7 customer support and e-commerce brands. HelpGrid is a technology-driven BPO and contact center specializing in outbound and inbound customer support, including phone, email, and live chat. The company offers 24/7 on-demand support and provides scalable, customizable customer service outsourcing solutions, aiming to strengthen customer relationships, improve sales conversion rates, and recover abandoned carts. HelpGrid works closely with e-commerce brands, particularly in the health and wellness sector, leveraging technology integrations to drive revenue growth and deliver seamless, high-quality client support experiences. Headquartered in Wilmington, Delaware, HelpGrid employs approximately 50–200 people. The company has demonstrated a commitment to empowering brands with flexible outsourcing tailored to industry-specific needs and operational demands.