My experience with IE University’s admissions process for the Bachelor in Communications and Digital Media (Madrid Campus) was, without exaggeration, one of the most unprofessional, frustrating, and disappointing interactions I have ever had with an educational institution. I strongly encourage anyone considering applying here to read carefully and think twice.
Initially, I applied to IE’s Fall 2024 intake and was rejected. While disappointed, I accepted the decision professionally and moved forward. Later, I applied again, this time clearly and explicitly for the Fall 2025 intake. From this point forward, my experience rapidly deteriorated.
In January 2025, after receiving confusing communications implying my second application was invalid because I had supposedly reapplied within the same academic year—despite these being two entirely separate admission cycles—I reached out for clarification. I contacted multiple individuals within IE’s Admissions Team, including Alba Ocampo, Diana Maria Mohino Fernan, and various general admissions emails. From January 14th through February 5th, I sent a total of five emails clearly asking for clarification, documentation, and assistance.
I received absolutely no response. Complete silence. Not a single person acknowledged any of my inquiries, let alone addressed them.
Due to the total lack of communication from IE’s Spanish offices, I escalated my concerns by contacting IE’s U.S. office. Suddenly, IE began responding. Only at this stage—after months of neglect—was it revealed that there was allegedly a "technical error" that incorrectly flagged my second application as a duplicate. However, even after acknowledging their own error, IE still provided no genuine clarification about why my second application was rejected. They continuously cited vague “technical issues” and repeatedly avoided providing specifics, despite my persistent requests.
After numerous exchanges filled with deflection and vague justifications, IE’s admissions team repeatedly claimed to have previously reached out to me with "standard notifications and personalized communications." When I asked for evidence or documentation of these alleged outreach attempts—given that I had never received a single communication—IE flatly refused to provide any proof. Instead, they abruptly ceased all further communication.
Ultimately, after a lengthy, exhausting, and demoralizing experience, IE agreed to refund my application fee—though only after I explicitly demanded it, stating that otherwise I would dispute the charge with my credit card company. Their final response was dismissive, refusing accountability and essentially washing their hands of the matter.
This entire ordeal made it abundantly clear to me that IE University:
Does not communicate transparently or professionally
Will ignore applicants’ genuine concerns unless forced to act by external pressure
Attempts to cover administrative failures with vague explanations, unsupported claims, and outright refusals to provide evidence
Lacks accountability when confronted with clear evidence of negligence and poor management
As someone who was excited and enthusiastic about potentially attending IE, this experience has permanently altered my perception. I was accepted seamlessly into ten universities in the U.S. and seven European universities—all institutions with even stricter standards and more competitive admissions processes. I also secured scholarships at multiple of these schools. None of these reputable institutions had any issues with my qualifications, nor did they mishandle my applications. IE University was literally the only school where I experienced any issue, let alone such severe neglect.
To anyone considering applying here: proceed with caution. The admissions department at IE Madrid has demonstrated, through direct actions and inactions, an alarming lack of professionalism and transparency. In my honest opinion, based on this firsthand experience, IE University’s admissions process and administrative handling are nothing short of embarrassing and utterly unacceptable.
I sincerely hope my review prevents other students from enduring what I have gone through.
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EVERYTHING. The whole admissions team needs to be taught how to do their job correctly and learn to take responsibility.