Security and Infrastructure Operations | Manager 2 [tag01]

Beschreibung:

Job Description & SummaryAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

* Craft and convey clear, impactful and engaging messages that tell a holistic story.
* Apply systems thinking to identify underlying problems and/or opportunities.
* Validate outcomes with clients, share alternative perspectives, and act on client feedback.
* Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
* Deepen and evolve your expertise with a focus on staying relevant.
* Initiate open and honest coaching conversations at all levels.
* Make difficult decisions and take action to resolve issues hindering team effectiveness.
* Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

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