Branch Manager

Beschreibung:

As Branch Manager for Bulgaria at KONE, you will take full ownership of the country's service performance and long-term development. This role combines P&L accountability with strong people leadership, customer engagement, and continuous improvement. You will lead a multi-disciplinary organization, set the direction for service and sales execution, and translate strategy into measurable results. Success in this role means building a safe, high-performing operation, strengthening customer partnerships, and driving sustainable, profitable growth in the Bulgarian market.

Key responsibilities:
Business & Performance
* Own regional financial and operational performance, including profitability, costs, productivity, and growth.
* Lead budgeting, forecasting, target setting, and financial reviews in collaboration with Finance.
* Drive strategic and tactical business development, including service and sales strategy.
* Manage and develop the local maintenance offering, aligned with the global portfolio.
* Support sales growth initiatives, new markets, and product implementations.

People, Safety & Change
* Be accountable for safety performance and compliance, fostering a strong safety culture.
* Line-manage Maintenance Supervisors / Unit Service Managers, with responsibility for staffing, performance, and development.
* Lead change and transformation initiatives, ensuring adoption and impact.
* Ensure data quality, KPI transparency, and effective cross-functional collaboration.

Customer & Quality
* Ensure high customer satisfaction by meeting service commitments and resolving issues.
* Build strong customer relationships and support retention and profitable growth.
* Oversee asset lifecycle decisions and ensure safe, high-quality service delivery through field presence and audits.

What will you bring?
* Strong understanding of service business drivers and financial/operational performance.
* Ability to analyze KPIs, manage budgets, and plan resources and capacity to support growth.
* Proven track record of driving improvements and leading cross-functional initiatives.
* Experience coaching, motivating, and managing performance of leaders and teams.
* Ability to lead change, communicate clearly, and influence stakeholders in a matrix organization.
* Strong self-leadership, prioritization, and resilience.
* Ability to build trusted customer relationships and handle complex escalations.
* Strong commercial mindset with confidence in influencing and presenting proposals.
* Comfortable making decisions and constructively challenging customers in high-pressure situations.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers