Customer Claims Manager (d/f/m)

Beschreibung:

Job Description:
We are currently looking for a Customer Claims Manager (d/f/m) for Aftersales to join our team "Operational Quality Management Europe" in Hamburg-Fuhlsbüttel and Hamburg-Wilhelmsburg, Germany.

We are a motivated and fun team of quality professionals always aiming to help each other and our customers to find the best solutions and never compromising the quality.

WHAT'S IN IT FOR YOU
Here is a selection of some of the benefits we offer our employees. Local benefits may vary.
* Competitive Remuneration
* Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave
* Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
* Health & Wellbeing: Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM
* Processing customer claims E2E for all products incl. tools
* Acting as focal point and consulting function for internal stakeholders
* Accompanying internal and external audits
* Coordinate and communicate between the different internal stakeholders like warehouse, customer order desk etc.
* Ad hoc support for Satair quality inspectors on quality assurance issues, root cause analysis, PPS
* Collaboration in improvement projects

ABOUT YOU
Equipped with a Technical degree (or similar) paired with professional experience ideally in a comparable role, we are looking for a team player with the following experience, skills and mindset:
* You have experience in the Aviation industry, ideally from customer services.
* You have worked with SAP & Google Applications
* Fluent in English & German
* You have communication and moderation skills
* You are motivated and able to work independently
* You are resilient, self organized and used to work with deadlines

Take your career to a new level and apply online by providing your CV including your salary expectation and notice period.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company's success, reputation and sustainable growth.
Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.

How does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.
We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.
In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.
Being part of the (COMPANY NAME) family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.
If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an (COMPANY NAME) Services Company!

If you want to know more about our business, just have a closer look here:

Who we are

Satair Corporate Video

Satair Customer Desk

Satair Repair Services

Working at Satair - We are looking for Someone Special

www.satair.com

https://www.linkedin.com/company/satair

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:(COMPANY NAME) Operations GmbH

Employment Type:Permanent
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Experience Level:Professional

Job Family:Quality Assurance

By submitting your CV or application you are consenting to (COMPANY NAME) using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by (COMPANY NAME).
(COMPANY NAME) is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
(COMPANY NAME) is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of (COMPANY NAME) to do so should be reported to emsom@(COMPANY NAME).com.

At (COMPANY NAME), we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking