Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Beschreibung:

GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.
MAIN RESPONSABILITIES
* Manage daily After Sales operations and support the store with training and morning briefings.
* Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
* Coordinate with the stock team, cash desks, and logistics department.
* Support the uniform dispatch process from data collection to delivery.
* Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
* Proactively identify client/department needs and propose alternative solutions.
* Ensure compliance with company procedures and policies.
PROFILE
* This position is open to candidates belonging to protected categories (Art 1. Law 68/1999)
* Bachelor's degree, preferably in fashion or languages.
* 1-2 years of experience in a similar role or environment.
* Fluent in Italian and English; French or other languages are a plus.
* Proficient in Microsoft Excel and PowerPoint.
* Strong organizational and reporting skills, with attention to detail and deadlines.
Hermès engages positive and passionate people who own the following requirements:
* Availability, flexibility and dynamism to function in a high-pace environment;
* Possess strong work ethic, positive attitude within the team and professionalism in services provided to the customer;
* Team player mentality to build meaningful relationships and ability to work autonomously;
* Analytical thinker and innovative problem-solver;
* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. This position is open to candidates belonging to protected categories (Law 68/1999 Art 1). Join the human adventure of Hermès