Student Services Coordinator

Beschreibung:

Student Services Coordinator

Full-time

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they're spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Join a global company with international exposure as a Student Services Coordinator. In this role, you will play a key part in ensuring student welfare, satisfaction, and engagement, while also developing employability programs such as Job Club and internships. You'll work closely with internal teams, sales offices, and external partners to deliver a smooth and supportive student experience from arrival to departure.

What You'll Do

1. Welfare & Student Services
* Act as a main point of contact for students, handling day-to-day requests and student cases from opening to closure.
* Provide welfare support including under-18 procedures, medical appointments, insurance claims, and general student wellbeing.
* Handle disciplinary cases in coordination with the Student Services Manager.
* Support visa and immigration-related enquiries and prepare relevant documentation (acceptance letters, invitation letters).
* Monitor attendance procedures and ensure internal policies are followed.
* Support student satisfaction through feedback collection, evaluations, and follow-up actions.
* Assist with intake procedures and the organization of intake days.
* Share emergency rota duties and respond appropriately to urgent or sensitive situations.
2. Job Club & Internship Program
* Develop and maintain partnerships with local employers and internship providers.
* Act as a liaison between students and companies, including outreach, follow-ups, and relationship management.
* Support students enrolled in Job Club or placed in internships, ensuring proper monitoring and follow-up.
* Maintain and update databases related to employers, internships, and student placements.
* Research and share suitable job and internship opportunities.
* Create, review, and deliver employability workshops.
* Coordinate Job Club and partner-related events on a quarterly basis.
3. Transversal & Operational Support
* Support reception duties and assist with walk-in enquiries and direct enrolments when required.
* Liaise with sales offices regarding student cases, bookings, and general enquiries.
* Collaborate closely with academic, accommodation, activities, and other internal departments.
* Support specific programs such as 50+ and Academic Year (AY).
* Contribute to accreditation processes, statistics, and general administrative reporting.

Who You Are
* Fluent in English (C1 level).
* Experienced in a student-facing, customer service, or educational environment.
* Highly organized, proactive, and comfortable managing multiple priorities.
* Confident, approachable, and sensitive to the needs of international students.
* Calm, solution-oriented, and able to handle challenging situations professionally.
* Experience in an EF school and/or sales is considered an asset.
* University education is an asset.
* Legally able to work in Malta (EU passport or Long Term Residence in Malta).

About EF Education First

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about-we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable