Community Specialist

Beschreibung:

About (COMPANY NAME) and Cogniters

(COMPANY NAME) is a global leader in industrial software with our Industrial DataOps platform, (COMPANY NAME) Data Fusion®, at the core. We empower oil and gas, manufacturing, and other asset-heavy industries with accessible, trustworthy, and contextualized data, making it easier for decision-makers to access and understand complex industrial data. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms.

Our global team includes some of the best and brightest software engineers, product managers, designers, domain experts, and commercial professionals. Cogniters are smart, passionate builders and problem solvers. At our helm are bold thinkers and domain experts, driving the innovations that help our customers go further.

Our values:
Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves, "How do I add value to my team, to my company, and-most importantly- to our customers?"
Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and shared responsibility for challenges and successes.
Relentless: Cogniters are relentless in our pursuit of innovation. We are determined and deliberate (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Role Overview:
As a Community Specialist, you'll play a vital role in our customer and partner enablement team. You will work closely with our Head of Community and Academy, with the primary responsibility to facilitate the growth, engage, and monitor our vibrant community. This role combines technical skills, exceptional support capabilities, and a proactive mindset towards automation and seamless integration.

Key Responsibilities:

* Proficiency in automation and API Integration:
Develop and implement automated workflows using APIs to streamline community management processes
Integrate our Gainsight community platform with external tools such as Salesforce, Zapier, Skilljar, and Zendesk to ensure a seamless user experience
* Engagement and Support:
Review and promptly respond to community posts, utilizing automated responses where applicable to improve efficiency.
Collaborate closely with Subject Matter Experts from our product, engineering, and support teams, leveraging automated notifications and alerts for timely responses.
* Data Analysis and Reporting:
Generate insightful reports and dashboards of community data using automated data retrieval and visualization tools.
Utilize APIs to gather and analyze community feedback, facilitating data-informed decision-making processes.
* Content Orchestration and Integration:
Identify reusable content and transform it into community assets, leveraging APIs for content aggregation and distribution.
Coordinate the integration of community content with external platforms and systems, ensuring seamless content delivery and accessibility.

Requirements:

* BA/BS degree
* 2-4 years of experience in customer service, product support, documentation, or community management, with a strong emphasis on automation and API integration
* Experience in customer marketing is a plus
* Demonstrated proficiency in building automated workflows via APIs, with basic coding skills
* A proactive approach to problem-solving and exceeding customer expectations
* Passion for technology and eagerness to contribute to the growth of a dynamic, fast-expanding company
Don't meet every requirement? We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't perfectly align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why choose (COMPANY NAME)? 🏆 🚀

* Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world.
* We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day.
* (COMPANY NAME) Earns 2023 Microsoft Partner of the Year Award; Recognized as a Global Leader in Energy & Resources and Industrials & Manufacturing
* And just recently, Frost & Sullivan named (COMPANY NAME) a Technology Innovation Leader!

A snapshot of our many perks and benefits as a Cogniter:

* Competitive salary and benefits, including a pension plan, insurance, parental benefits, and much more
* Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
* A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
* Gain perks like a paid mobile telephone subscription and broadband connection.
* Get access to extended private health services with Aker Care.
* Hungry? We've got your back. A subsidized lunch at the canteen is delivered by our chefs who specialize in options for both vegetarians and non-vegetarian, salads and hot soups every day
* Stay fueled between meals with snacks and drinks on the house.
* Our own (COMPANY NAME) exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes.
* We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site.
* A pet lover? Get the chance to meet Spot 🐶!

If you're passionate about building and nurturing thriving online communities while being an integral part of a forward-thinking company, we'd love to hear from you!

If you have any questions, please do not hesitate to contact out Talent Acquisition Partner, Oda Danielsen, at oda.danielsen@(COMPANY NAME).com.

(COMPANY NAME) is a global industrial SaaS company that was established with one clear vision: to rapidly empower industrial companies with contextualized, trustworthy, and accessible data to help drive the full-scale digital transformation of asset-heavy industries around the world. Our core Industrial DataOps platform, (COMPANY NAME) Data Fusion™, enables industrial data and domain users to collaborate quickly and safely to develop, operationalize, and scale industrial AI solutions and applications to deliver both profitability and sustainability. Visit us at www.(COMPANY NAME).com and follow us on Twitter @CogniteData or LinkedIn: https://www.linkedin.com/company/cognitedata

Equal Opportunity
(COMPANY NAME) is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way