Multinational Client Service Specialist

Beschreibung:

Multinational Client Service Specialist Property, Construction & CEE Team (m/f/d) - fixed-term, 12 months Full-time (38.5 hours per week) | Fixed-term (12 months) in Vienna, Austria What you'll be doing What will your essential responsibilities include? Support underwriters and ensure that administrative processes for the entire policy issuance cycle are carried out carefully and in a timely manner to provide the best possible service to internal and external clients Accurately implement international insurance solutions and manage correspondence with brokers and clients, as well as with AXA XL and global network partners Ensuring that the administrative processes for international insurance programs run efficiently and that the respective local policies are issued to a high standard Monitoring premium flows for co-insurers and reinsurers Timely issuance of documents for new and renewing accounts in accordance with process specifications and guidelines (including system data entry) Timely issuance of contract documents, including invoicing, in collaboration with the Credit Control Team. Proactive monitoring of the global implementation of accounts and taking necessary measures to provide support Monitoring of collections for accounts worldwide and taking appropriate action in the event of arrears Proactively and independently establishing positive relationships with clients and brokers to gain a comprehensive understanding of their needs Ensuring high data quality for the portfolio and taking corrective action where necessary You will report to the Team Lead Property, Construction & CEE. What you'll bring We're looking for someone who has these abilities and skills: Bachelor's degree in business administration or an equivalent combination of education and experience Moderate experience in the insurance industry; Knowledge of underwriting is a plus Excellent written and spoken Polish and English; knowledge of German is a plus Proficiency with MS Office, especially Excel Compelling communication and interpersonal skills to work effectively and professionally with diverse groups and within a diverse team Proactive mindset and outstanding customer and service orientation Ability to remain calm under pressure Ability to prioritize tasks and excellent time management skills Interest in an international work environment Team player with a solution-oriented approach in all areas of work, as well as quick comprehension Our benefits We offer an attractive international work environment with a stable, socially responsible, and fair employer We embrace diverse family structures and offer generous vacation policies to ensure our employees can spend quality time with their families during important occasions We are committed to supporting work-life balance and offer the option to work not only in the office but also from home We offer the opportunity to purchase company stock at preferential terms We offer many different opportunities for personal and professional development. Appealing gastronomy with varied and healthy dining options in modern office buildings Work at AXA XL! We offer a minimum gross annual salary of EUR 46,944.38, with the possibility of a higher salary based on qualifications and experience, as well as a competitive benefits package. If we've piqued your interest, we look forward to receiving your application! If you have any questions, please feel free to contact us: Julia Steinmann Karriere@axaxl.com What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com