Client Onboarding Documentation Analyst

Beschreibung:

Do you have experience in a client-facing role?
Do you enjoy cooperation with stakeholders and clients, and is one of your main strengths attention to detail?
Would you like to continue your career in a global team where you can gain an overall view of how an investment bank works?

As a Client Onboard Analyst, you will monitor, assess, analyze, and/or evaluate processes and client data. Join our growing team, where you will support different countries, cooperate with internal compliance and product teams to support our clients worldwide.

Responsibilities:
* Deliver Exceptional Customer Service: Directly engage with customers, resolve their issues, and ensure their needs are met with high-quality service.
* Manage Account Operations and Documentation: Oversee and execute timely and accurate account opening and maintenance functions.
* Drive Project Initiatives: Lead and contribute to project management efforts within account services, collaborating across teams.
* Optimize Processes: Identify and implement new work procedures and analyze complex issues to improve operational efficiency.
* Ensure Compliance & Mitigate Risk: Uphold all internal policies, regulations, and ethical guidelines, actively assessing and managing risks.
* Build Strong Relationships: Foster effective communication and cultivate robust working relationships with clients and internal colleagues.
* Promote Continuous Improvement: Monitor customer satisfaction, drive process changes, and offer innovative solutions to clients.
* Commit to Learning: Continuously develop end-to-end product knowledge and understand evolving client requirements.

Qualifications:
* 1-2 years of experience in a similar, client facing role where strong attention to detail was also important
* Experience in Documentation review, Account Maintenance, Client Onboarding, Customer Services or Cash products is preferred but not a must
* Exceptional written and verbal communication skills in English, because we are delivering our services globally and we are dealing with high level stakeholders, clients internally and externally.
* Pro-active team player but also able to work independently,
* Ability to work in a structured, high volume, time sensitive, high-risk environment.
* Proficient in handling urgent and escalation cases and manage client and internal team expectations.
* Bachelor's/University degree or equivalent experience

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Job Family Group: Customer Service
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Job Family:Institutional Client Onboarding
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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