Order to Cash Junior Analyst with English and Polish

Beschreibung:

You will be a part of the Agile workforce, with the opportunity to support various clients in F&A based on current business priorities.
· The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
· Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
· Members of the Team are chosen based on their comprehensive F&A skills set & flexibility to work for different clients

As Order to Cash Junior Analyst you'll be responsible for:

* Customer Relationship and Communication: Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
* Order and Dispute Management: Handle the full order management process including order entry, amendments, rejections, and order blocks; resolve commercial and financial disputes as part of the O2B and collection processes.
* Credit and Collection Support: Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.
* Documentation and Reporting: Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.
* Teamwork and Performance: Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.

ADDITIONAL BENEFITS FOR YOU:
* Innovative and Inclusive Work Environment: Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
* Development and International Exposure: Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.

What do we expect:
* Very good English and Polish language skills (C1 level, special focus on speaking part).
* Ability to work independently and manage more complex cases.
* Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
* A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.
* Familiarity with Microsoft Office tools.

NICE TO HAVE:
* Knowledge of SAP.
* A degree in finance or a related field.
* Experience in Order to Cash or Customer Service area.

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities