Digital E-Commerce Operations Manager

Beschreibung:

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please, apply by April 1st, 2026

Job Title: Digital Ecommerce Operations Manager

Department: Digital

Location: Belgrade, Serbia

Reporting to: Digital Manager Adriatica

Role: Permanent

Digital Ecommerce Operations Manager

Purpose: As the Digital Ecommerce Operations Manager, you will lead JTI's e-commerce websites and ensure it becomes best in class within markets. You will coordinate the end-to-end development, execution, and continuous improvement of all e-commerce and website operations. Working closely with external agencies, brand teams, HQ, marketplace vendors, and the market digital team, you will ensure seamless consumer touchpoints and a cohesive digital ecosystem that drives revenue for JTI brands.

Responsibilities:

* Lead continuous development and optimization of JTI's e-commerce websites to drive revenue and competitive advantage.

* Run website stock via PIM, ensuring accurate forecasting and preventing out-of-stock situations.

* Oversee SEO, UX/UI improvements, and website functionality enhancements.

* Plan and implement e-commerce and digital marketing campaigns aligned with market strategy and global guidelines.

* Lead external agencies and suppliers to ensure smooth website operations, timely delivery, and budget compliance.

* Coordinate closely with internal stakeholders (Marketing, Brand, HQ, Digital) to ensure an integrated consumer journey.

* Monitor performance, analyze results, and provide regular reporting with recommendations for continuous improvement.

Requirements:

* Bachelor's Degree in Marketing/Digital or equivalent professional experience, with at least 5 years in Marketing and 2+ years in e-commerce operations.

* Essential technical expertise in OMS (Order Management Systems), integrations with local systems, and payment gateway integrations.

* Strong skills in SEO, UX/UI, website content management, and digital marketing campaign execution.

* Solid project management capability and strong commercial awareness.

* Strong knowledge of Microsoft Office; experience with Magento preferred, and familiarity with Builder.io and JIRA considered an advantage.

* Excellent communication and proven cross-functional collaboration skills.

* Proactive, detail-oriented, and able to handle multiple priorities under pressure.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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