Customer Care Agent

Beschreibung:

About the role:

As a Customer Care Agent, you are the key contact for day-to-day order management activities, from order entry through to payment. You will manage a dedicated portfolio of customers, acting as a single point of contact and ensuring smooth coordination between customers and internal teams.

In this role, Customer Care represents the internal voice of the customer. You will play a central role in building strong relationships, ensuring customer needs are understood and met, and delivering a consistently high level of service in a fast-paced, international environment.

Key responsibilities:

* Proactively manage all customer communications in a professional and business-oriented manner.

* Ensure customer requirements are clearly understood, properly communicated internally, and fulfilled on time.

* Coordinate with Sales and Pricing teams to support contract discussions and ensure correct order processing.

* Manage back-order situations using available reports and close collaboration with internal stakeholders.

* Register and follow up on customer requests and complaints, ensuring resolution within agreed timelines.

* Ensure accuracy and attention to detail throughout the entire order-to-cash process.

* Build and maintain strong working relationships with customers and internal departments.

* Demonstrate strong written and verbal communication skills, including participation in customer visits when required.

* Prioritize tasks effectively, manage workload and apply problem-solving skills to daily challenges.

About you:

* Good level of English, both written and spoken: knowledge an additional languages such as Greek are an advantage.

* Strong customer-focused mindset and ability to build long-term relationships of trust.

* IT-literate and comfortable working with systems and data.

* Team player with a collaborative and supportive approach.

* Resilient, flexible and able to adapt in a fast-changing environment.

* Excellent communication skills with a solution-oriented mindset.

* Ability to manage time effectively and prioritize under pressure.

* Self-motivated and proactive, with a high sense of ownership.

We offer:

* Hybrid working model, depending on business needs.

* Stable, permanent role within an international organization.

* Exposure to regional operations within the SEE market.

* Supportive team environment with strong focus on collaboration and customer satisfaction.

* Opportunities for learning, development and internal mobility within the Group.

* Competitive compensation aligned with the local market.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
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