Customer Care Specialist

Beschreibung:

Who we are? In 2021, more than a million workers were self-employed in France. The world of work is evolving, and we have chosen to embrace the changes it brings. Portalia supports more than 250 freelancers in their daily work by offering them accessible, simple, and secure administrative services. Our goal is to revolutionize the way freelancers manage their admin tasks by combining a premium and personalized service with a digitalized experience. Today, we support freelancers in their projects, in all areas of business (innovation, IT, management, HR, etc.) and with more than 100 clients (CAC40, SMEs, startups, etc.). Working at Portalia means joining a growing company and an ultra-dynamic team. Are you up for a challenging experience? Here are the main responsibilities and missions: -Employee & Relationship Support: Act as the primary point of contact for independents, providing support and resolving any issues they may face. -Onboarding and Guidance: Facilitate the onboarding process for new employees, ensuring they understand the services, processes, and benefits of wage portage. Provide guidance and support to new employees in administrative, legal, and financial aspects related to their employment status. -Personnel Administration: Call Onboarding, setting up employment contracts, health insurance, and mission start. Billing and tracking of monthly timesheets and expense reports. Payroll Function: Initial Declaration of Employment, Entry, monitoring, and monthly closing Offboarding: Mutual Termination Agreements, entry of end-of-contract documents, final settlements, Exit Declaration -Contract and Compliance: Oversee the preparation and contractsadministration between the new employees, clients, and Portalia, ensuring compliance with legal and regulatory requirements. -Quality Assurance and Improvement: Monitor and evaluate the quality of service provided, gathering feedback from clients and employees to identify areas for improvement. Implement initiatives to improve service quality, efficiency, and client and employee satisfaction. -Communication and Reporting: Maintain open lines of communication with all stakeholders, providing regular updates on changes, developments, or issues that may affect them. Prepare and present reports on account status, challenges faced, and solutions implemented. -Professional Development Support: Offer resources and support for the professional development of employees, including access to training and networking opportunities. Encourage knowledge sharing and best practices among ported employees to foster a sense of community and continuous improvement. -Market Awareness: Stay informed about industry trends, labor laws, and market conditions that can impact Portalia, its clients, and its employees. Use this information to anticipate needs, advise stakeholders, and guide strategic planning. The role of a Customer Care Specialist at Portalia is multifaceted, focusing on both operational excellence and strategic development to ensure the satisfaction and success of all parties involved

Ihr Profil:

Ideal candidate: -Currently pursuing a master degree in any relevant field -Min a first experience in customer services, recruitment, human ressources or a similar role would be highly beneficial -Good communication, interpersonal skills, attention to details and well-organized -You speak fluent French and English -Proficient in MS Office applications, especially Excel and PowerPoint -Ability to work independently; Problem solving; Analytics & reporting -Mastery of generative AI is a plus for improving day-to-day productivity