Sales Performance Coach (Worldwide Remote)

Beschreibung:

About HelpGrid

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support - helping our clients recover 10-15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone. We're selective about who we work with, and we only get paid when we deliver results.
What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection - and we're now turning those tools into software products powered by AI and automation.
Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we're building a place where both can thrive.
We're growing fast, and we're looking for people who want to grow with us.

Why This Role Exists

The Sales Performance Coach plays a crucial role in developing and leading the outbound sales team to consistently exceed targets. This position combines hands-on coaching, strategic leadership, and performance analysis to help agents enhance their objection handling, upselling, and cross-selling skills - ultimately driving revenue growth, higher average order values, and greater customer satisfaction.
You'll act as both a motivator and a mentor - equipping your team to perform at their best, while partnering with leadership to refine strategy and elevate sales excellence across the organization.

Responsibilities

Sales Leadership and Team Management

* Lead and inspire a team of outbound sales representatives to achieve and exceed KPIs.
* Foster a motivating, collaborative, and high-performance team culture.
* Manage daily operations, prioritizing tasks and balancing performance with compliance.
* Oversee attendance, retention, and adherence to company policies, applying fair and consistent performance management.
* Support your team by taking live calls when required, particularly with new campaigns or offers.
* Maintain up-to-date knowledge of products, promotions, and sales processes, cascading information effectively to the team.

Sales Performance Coaching and Training

* Conduct one-on-one and group coaching sessions to develop sales and communication skills.
* Deliver training on objection handling, upselling, cross-selling, and managing challenging conversations.
* Provide real-time call feedback and run mock sessions to reinforce best practices.
* Monitor call quality, review recordings, and give actionable, constructive feedback.
* Identify recurring objections or challenges and design counter-strategies that drive better outcomes.

Performance Analysis and Strategy Development

* Track and analyze key sales metrics to identify trends, performance gaps, and training opportunities.
* Collaborate with management to design personalized development plans and improvement initiatives.
* Recommend and implement process enhancements to improve conversion rates and team efficiency.

Collaboration and Reporting

* Partner with Operations and other team leaders to share best practices and ensure alignment with company goals.
* Escalate operational risks, barriers, and improvement opportunities to senior leadership.
* Maintain weekly reports and updates in internal platforms (such as Monday.com) to keep stakeholders informed.

Additional Qualifications

* 2-3 years of experience in a similar coaching or leadership role
* 1-2 years of outbound sales experience
* Proven success in sales coaching or training with measurable results
* Strong leadership, communication, and motivational skills
* Excellent phone etiquette and interpersonal skills
* Skilled at using data and metrics to drive performance improvements
* Experience with CRM tools, sales tracking systems, or platforms like Monday.com or Zingtree
* Familiarity with American culture and demographics (experience in supplements or eCommerce is a plus)
* Exceptional problem-solving, multitasking, and organizational abilities
* Energetic, motivating, and resilient personality with a passion for developing others

Employment Details

Department: Outbound Sales
Reports To: Operations Coordinator
Type: Full-time Contractor
Location: Remote

Equal Opportunity Employer

We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments