Intern - Technology, End User Services

Beschreibung:

- Provide on-site technical support for laptops, mobile devices, and peripherals. - Help with IAM tasks, such as creating and managing user accounts, access permissions, and onboarding/offboarding procedures. - Document issues and solutions accurately within the IT Service Management System. - Maintain IT equipment inventory and support asset tracking activities. - Collaborate with senior team members to learn best practices in IT service delivery and workplace support.
The End User Services team serves as the primary point of contact for IT-related issues. We are dedicated to resolving hardware, software, and connectivity challenges through both remote and on-site assistance, minimizing downtime, and continuously enhancing the digital workplace experience to empower employees to work efficiently and securely.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination

Ihr Profil:

- A genuine enthusiasm for technology and a strong desire to help others - Empathy for users, with the ability to understand their needs, identify improvement opportunities, and collaborate effectively with teammates - Excellent communication skills and a customer-first mindset - Eagerness to learn, take initiative, and embrace challenges with a mindset focused on continuous improvement - Adaptability in a fast-paced environment, with a positive approach to setbacks as learning opportunities - Basic familiarity with computers, mobile devices, and common operating systems (e.g., Windows, macOS, iOS) is a plus