University Internship - Connectivity Support (6 months)

Job Description:

Job Description Summary

Job Description

* Attend customer visits to promote and show the benefits of GEHC Digital and Remote services portfolio and solutions.
* Working together with connectivity teams to Improve Effective connectivity, processes, and infrastructure.
* Keeping up to date on administrative responsibilities such as maintaining connectivity tasks logs and internal service records in a timely manner.
* Utilize the escalation process to resolve customer digital service issues and conducting root cause analysis that will lead to effective problem solving.
* Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
* Follow up connectivity and digital tools data integrity.
* Monitor Connectivity @ Install funnel utilizing connectivity Hub tool.
* Create visibility on different buckets (Live connectivity, data flow issues, and Helium monitoring)
* Work closely with cross-functions (Connectivity Project Leader, SDM, Field, and HPM) to ensure projects execution and follow up.
Ensure performing live and C@I at timely manner including on-site support

Additional Job Description

Additional Information

Compensation Grade
OTHSAL

Relocation Assistance Provided: No