Intern - Business Services

Job Description:

Bank of Singapore opens doors to new opportunities.

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Responsibilities

* Support the continuous enhancement of chatbot systems by uploading, maintaining, and optimizing data
* Ensure data accuracy by identifying and correcting inconsistencies in chatbot knowledge base
* Analyze historical case data to refine categorization, uncover trends, and generate actionable insights
* Assist in maintaining and improving SOP documentation in collaboration with senior team members
* Contribute to process efficiency by developing simple automation solutions through basic programming

Qualifications

* Experience in data analysis
* Experience in with AI/Machine learning
* Basic knowledge of wealth products
* Problem-solving abilities and attention to detail
* Analytical mind with the ability to think strategical
* Excellent verbal and written communication skills
* Team player