Guest Experience Internship - Kimpton Vividora

Job Description:

Your day-to-day

* Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
* Check guests in, provide information on hotel services and room location.
* Ensure required identification is taken from guests at check-in in line with local legislative requirements
* Answer phones in a prompt and courteous manner.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
* Accommodating general and unique requests.

What we need from you

* Currently studying a bachelor's degree in hospitality or related field.
* Previous hotel knowledge and experience in operational departments will be valuable.
* Must be fluent in English.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service

Candidate Requirements:

Your day-to-day

* Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
* Check guests in, provide information on hotel services and room location.
* Ensure required identification is taken from guests at check-in in line with local legislative requirements
* Answer phones in a prompt and courteous manner.
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
* Accommodating general and unique requests.

What we need from you

* Currently studying a bachelor's degree in hospitality or related field.
* Previous hotel knowledge and experience in operational departments will be valuable.
* Must be fluent in English.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service