Intern at Order Management Solutions Department (6-month - HCMC)

Job Description:

Main Responsibilities:
* Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
* Check & make sure that clear and correct details are received from the customer at the booking stage.
* Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
* Update information in the core system.
* Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
* Arrange document collection & upload. Provide shipping advice as per the Customer's SOP.
* Generate necessary reports and information for Team Leader: Information is accurate and timely.
* Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
* Other assignments as per the Team Leader's request.

Requirements:
* COMPULSORY: Student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable.
* Good English skills (both speaking & writing)
* Background in Economics, Logistics or Analytics
* Good attitude, hard-working, willing to learn
* Ability to quickly negotiate with customers in a short call
* Good at MS Office

Working Location: 11th Floor, Etown 2 Building, 364 Cong Hoa, Tan Binh Ward, HCMC

Notice:
We kindly request that candidates submit their CVs (résumé) in English as part of the application process.

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