Bell Attendant - InterContinental Hayman Great Barrier Reef

Job Description:

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role
From the moment guests arrive at the resort until their departure, my role is to deliver flawless, genuine, and personalised service that creates memorable luxury experiences. By sharing insider knowledge about everything Hayman Island has to offer, I help guests fully immerse themselves in their stay and create lasting memories. With a confident and outgoing communication style and strong attention to detail, I ensure each guest feels welcomed and connected to their room, the resort facilities, and their "home away from home."
In this role, I assist guests with resort event and activity information and bookings, escort them to their rooms, and provide a comprehensive in-room orientation to ensure they feel comfortable and informed. I also manage guest transfers across the resort when needed and support guests with a range of requests, from billing enquiries to providing local recommendations. In addition, I assist colleagues with ad-hoc duties when required and ensure all guest vehicles are well maintained, presented to a high standard, and regularly cleaned to reflect the resort's luxury service expectations.
Base rate $25.93 + loading + penalties

What we need from you
* Charismatic, warm, and naturally charming with the ability to connect with guests and exceed expectations
* Previous experience in Front Office environments
* Ideally 1-2 years' experience in a Bell Attendant, Guest Service, or similar hospitality role
* Passion for making guests feel special by delivering genuine, luxury service
* Strong communication skills with the ability to think outside the box
* Physically fit and able to lift luggage and assist guests with items as required
* Holds appropriate work rights to work in Australia
* Open driver's licence
* Flexible availability, including weekends and evenings as required

What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers
or click the 'Apply Now' button.
We also invite you to learn more by following our social channels:
* Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers

Candidate Requirements:

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role
From the moment guests arrive at the resort until their departure, my role is to deliver flawless, genuine, and personalised service that creates memorable luxury experiences. By sharing insider knowledge about everything Hayman Island has to offer, I help guests fully immerse themselves in their stay and create lasting memories. With a confident and outgoing communication style and strong attention to detail, I ensure each guest feels welcomed and connected to their room, the resort facilities, and their "home away from home."
In this role, I assist guests with resort event and activity information and bookings, escort them to their rooms, and provide a comprehensive in-room orientation to ensure they feel comfortable and informed. I also manage guest transfers across the resort when needed and support guests with a range of requests, from billing enquiries to providing local recommendations. In addition, I assist colleagues with ad-hoc duties when required and ensure all guest vehicles are well maintained, presented to a high standard, and regularly cleaned to reflect the resort's luxury service expectations.
Base rate $25.93 + loading + penalties

What we need from you
* Charismatic, warm, and naturally charming with the ability to connect with guests and exceed expectations
* Previous experience in Front Office environments
* Ideally 1-2 years' experience in a Bell Attendant, Guest Service, or similar hospitality role
* Passion for making guests feel special by delivering genuine, luxury service
* Strong communication skills with the ability to think outside the box
* Physically fit and able to lift luggage and assist guests with items as required
* Holds appropriate work rights to work in Australia
* Open driver's licence
* Flexible availability, including weekends and evenings as required

What we offer
* World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
* An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
* 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply
Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers
or click the 'Apply Now' button.
We also invite you to learn more by following our social channels:
* Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers