Service Manager

Job Description:

Join us as a Service Representative Manager and lead a team dedicated to keeping customer operations running at peak performance. You'll oversee service delivery, develop your team, and identify opportunities that drive both customer satisfaction and business growth.

What will you do?
* Manage a team of service professionals delivering installation, commissioning, and maintenance services
* Ensure all preventive and corrective maintenance activities meet safety, quality, and performance standards
* Build strong customer relationships and identify needs that can be met through tailored service solutions
* Allocate resources effectively and make tactical decisions to achieve operational goals within budget
What are the key skills we are looking for?
* Coaching - advanced level; developing your team's technical and customer service capabilities
* Customer Orientation - advanced level; anticipating needs and delivering solutions that exceed expectations
* Field Service Management - advanced level; coordinating onsite operations and ensuring quality delivery
* Lead Generation - advanced level; spotting opportunities and converting customer conversations into growth
* Maintenance and Repair - advanced level; overseeing complex troubleshooting and corrective actions
* Preventive Maintenance - advanced level; ensuring proactive service schedules that maximize uptime
* Resource Management - advanced level; allocating people and materials to meet service commitments
* Technical Documentation - advanced level; maintaining accurate records that support compliance and quality
What qualifications will make you successful?
* Proven ability to lead, motivate, and develop high-performing teams
* Strong decision-making skills with the confidence to resolve escalated issues independently
* Excellent communication and relationship-building skills with customers and colleagues
* Safety-first mindset with a commitment to operational excellence and continuous improvement
What's in it for me?
* Lead a team that directly impacts customer success and operational reliability
* Career development through leadership programs and technical training opportunities
* Supportive culture that prioritizes safety, collaboration, and innovation
* Work-life balance with flexible arrangements that fit your lifestyle
Bring your leadership and service expertise to a team that's ready to welcome you!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
The expected pay range is CAD 114,750 - CAD 162,000 per year. This pay range includes base pay and short-term incentives.
For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and flexible work arrangements.
Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join us as a Service Representative Manager and lead a team dedicated to keeping customer operations running at peak performance. You'll oversee service delivery, develop your team, and identify opportunities that drive both customer satisfaction and business growth.

What will you do?
* Manage a team of service professionals delivering installation, commissioning, and maintenance services
* Ensure all preventive and corrective maintenance activities meet safety, quality, and performance standards
* Build strong customer relationships and identify needs that can be met through tailored service solutions
* Allocate resources effectively and make tactical decisions to achieve operational goals within budget
What are the key skills we are looking for?
* Coaching - advanced level; developing your team's technical and customer service capabilities
* Customer Orientation - advanced level; anticipating needs and delivering solutions that exceed expectations
* Field Service Management - advanced level; coordinating onsite operations and ensuring quality delivery
* Lead Generation - advanced level; spotting opportunities and converting customer conversations into growth
* Maintenance and Repair - advanced level; overseeing complex troubleshooting and corrective actions
* Preventive Maintenance - advanced level; ensuring proactive service schedules that maximize uptime
* Resource Management - advanced level; allocating people and materials to meet service commitments
* Technical Documentation - advanced level; maintaining accurate records that support compliance and quality
What qualifications will make you successful?
* Proven ability to lead, motivate, and develop high-performing teams
* Strong decision-making skills with the confidence to resolve escalated issues independently
* Excellent communication and relationship-building skills with customers and colleagues
* Safety-first mindset with a commitment to operational excellence and continuous improvement

Candidate Requirements:

What's in it for me?
* Lead a team that directly impacts customer success and operational reliability
* Career development through leadership programs and technical training opportunities
* Supportive culture that prioritizes safety, collaboration, and innovation
* Work-life balance with flexible arrangements that fit your lifestyle
Bring your leadership and service expertise to a team that's ready to welcome you