Sales Order Management Analyst

Job Description:

* Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

We're an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Sales Order Management Budapest Hub Analyst is responsible for managing and analysing customer orders and interactions to ensure a seamless and efficient process.

This role involves coordinating with various departments ((e.g Supply Chain, Commercial, Quality) analysing data to improve customer satisfaction, and maintaining accurate records.

Delivers the best service for sales orders management in line with SLA ensuring a positive customer experience.
Address operational issues and follow through to resolution in an effective and timely manner.

Main responsibilities

Order Management is responsible for Customer orders administration:
Order taking: Timely and accurate creation of customer orders received from different channels eg EDI, email, ... in the ERP. For email orders, review order creation in Esker
Order validation and acceptance: Perform necessary checks based on incompleteness, blocks, reason for rejections. update orders in case necessary
Order allocation: Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually
Delivery processing: Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process
Invoicing: Successful creation of invoice and accounting document and communicate to the customer
Contacting customers in written and internal stakeholders via Sales Force.
Answer customer queries via Sales Force
This activity is driven by "first call resolution" practice especially for requests
Provide exceptional customer service and support
Responsible for organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
Ensure continuous improvement of the order management process

About you

Experience

* At least 1-2 years´s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract & commercial conditions management or similar (essential) preferably in Pharma
* Experience in running services within a Business Services organization (advantageous)
* Good business acumen (advantageous)
* Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)

Hard and Soft Skills

Technical 

* Hands-on experience of SAP (R3/S4)(essential), SD module (advantageous)
* Knowledge of Microsoft Office and expertise of MS Excel (essential)
* Experience with Case management tool (advantageous)  

Interpersonal 

* Strong professional knowledge of Order and Customer Contact Management
* Ability to interact with customers and neighbouring functions in a professional manner (essential)
* Attentive to customer needs and feedback (essential)
* Ability to work autonomously and take ownership of tasks and processes (essential), capable to handle professional situations independently
* Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
* Good communication skills (advantageous)
* Detail-oriented with strong organizational skills
* Problem solving and analytical skills
* He/She capable to handle sudden changes independently
* Strong stakeholder management she/he capable to collaborate with stakeholders efficiently

Language

* Excellent English and Hungarian in written and verbal
* Other European language is advantageous

Education

* Diploma on Economics/Trade/Foreign Trade/Logistics/Finance

Why choose us?

* Work where global operations meet bold ambition - lead a 250+ team delivering critical services that directly enable life-changing treatments to reach patients across 30+ markets
* Accelerate your impact through cross-functional collaboration, international exposure, and a seat at the global O2C leadership table
* Create value from day one - drive AI adoption, digital transformation, and operational excellence at a scale that matters
* Bring bold ideas to life with cutting-edge technology, from GenAI and Agentic AI to SAP S/4HANA and advanced automation platforms
* Collaborate with curious, open-minded colleagues across borders, functions, and cultures in one of Sanofi's four strategic global hubs
* Find your place in a workspace designed for you - modern Budapest offices, flexible hybrid working, and a benefits package that supports your wellbeing and growth

Join an Award-Winning Team at Sanofi Budapest Hub!

Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. Office of the Year 2025 - Evolution Award Our most recent award - Sanofi is recognized for creating an innovative workspace that supports collaboration and adaptability.

Marketing Diamond Award 2026 - Employer Branding One of the highest honours at Hungary's prestigious Marketing Diamond Awards, recognizing excellence in employer branding.

BSC Investor of the Year 2025 Awarded by HIPA, ABSL Hungary, and AmCham Hungary for our contribution to Hungary's business services sector.

PwC Workforce Preference Survey 2025 - Top 3 Most Attractive Employers Ranked 3rd among the most attractive employers in Hungary.

Hungarian Employer Branding Awards 2025 - Gold & Silver Best Strategic Employer Branding Campaign (Gold) and Best Employer Branding Campaign in the Pharma Sector (Silver).

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document before applying.

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
The salary range for this position is :Ft7 603 200,00 - Ft10 137 600
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs