Customer Care Coordinator

Job Description:

The Customer Care Coordinator is responsible for coordinating daily customer service operations and ensuring a high-quality customer experience. This role serves as a key point of contact between customers, Customer Care representatives, and internal departments, ensuring timely resolution of inquiries, issues, and escalations while maintaining service excellence and operational efficiency.

Key Responsibilities
* Coordinate the day-to-day activities of the Customer Care team.
* Monitor customer inquiries, complaints, and service requests to ensure timely resolution.
* Track and ensure compliance with Service Level Agreements (SLAs) and quality standards.
* Support the resolution of complex customer issues and escalated cases.
* Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
* Collaborate with cross-functional teams, including Sales, Operations, Logistics, and Finance, to address customer needs.
* Maintain accurate customer records and case documentation
* Ensure compliance with company policies, procedures, and service standards.
Qualifications
* Experience in Customer Service, Customer Care, or a related role.
* Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
* Strong verbal and written communication skills in English.
Key Competencies
* Customer-focused mindset.
* Excellent organizational and time-management skills.
* Strong problem-solving and decision-making abilities.
* Effective communication and interpersonal skills.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Analytical thinking and attention to detail.
* Teamwork and collaboration.
* Continuous improvement mindset.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The Customer Care Coordinator is responsible for coordinating daily customer service operations and ensuring a high-quality customer experience. This role serves as a key point of contact between customers, Customer Care representatives, and internal departments, ensuring timely resolution of inquiries, issues, and escalations while maintaining service excellence and operational efficiency.

Key Responsibilities
* Coordinate the day-to-day activities of the Customer Care team.
* Monitor customer inquiries, complaints, and service requests to ensure timely resolution.
* Track and ensure compliance with Service Level Agreements (SLAs) and quality standards.
* Support the resolution of complex customer issues and escalated cases.
* Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
* Collaborate with cross-functional teams, including Sales, Operations, Logistics, and Finance, to address customer needs.
* Maintain accurate customer records and case documentation
* Ensure compliance with company policies, procedures, and service standards

Candidate Requirements:

Qualifications
* Experience in Customer Service, Customer Care, or a related role.
* Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Outlook.
* Strong verbal and written communication skills in English.
Key Competencies
* Customer-focused mindset.
* Excellent organizational and time-management skills.
* Strong problem-solving and decision-making abilities.
* Effective communication and interpersonal skills.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Analytical thinking and attention to detail.
* Teamwork and collaboration.
* Continuous improvement mindset