Process and Operations Excellence Manager

Job Description:

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

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Behind our iconic power brands that touch millions of lives daily - from Dettol and Lysol to Durex and Nurofen - lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We're not a traditional back-office function; we're a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt's mission.

About the role

As the Specialist for Process & Operations Excellence within the IMPACT (Innovation Management, Process excellence And Continuous Transformation) Team, you will play a critical role in driving Reckitt's GBS-wide transformation agenda. Partnering with a specific global function or Global Process Owners (GPOs), and/or regional Hub(s), you will champion the deployment of IMPACT methodologies, Continuous Improvement (CI), and digital enablement to drive measurable business outcomes.
This role requires a Black Belt professional with strong experience in delivering high-impact improvement initiatives across global operations. You will lead a portfolio of transformation programs, originate new improvement opportunities, and guide functional teams to adopt standardized, streamlined, and digitally enabled ways of working.

Your responsibilities

* Drive the IMPACT transformation agenda across assigned function, value streams, GPO domains, or Hub(s).
* Manage a portfolio of high-impact improvement initiatives, ensuring measurable value delivery across efficiency, cost, experience, and risk reduction.
* Originate, shape, and deliver improvement ideas and transformation programs leveraging Lean, Six Sigma, digital tools, and automation.
* Partner with function leaders, GPOs, GBS teams, and cross-functional stakeholders to align priorities and drive adoption of standardized processes and governance.
* Facilitate CI capability building, coaching teams on Lean Six Sigma, problem-solving, and IMPACT best practices.
* Support digital transformation efforts including automation, analytics-led improvements, and technology-enabled process redesign.
* Monitor initiative performance, track KPIs, and ensure delivery of committed value.
* Contribute to the evolution of IMPACT frameworks, tools, and operating models for enterprise-wide scale.

The experience we're looking for

* Experience (5-7 years) in process transformation across functions.
* Strong background in partnering with business functions, GPO structures, or global/regional hubs.
* Demonstrated success in identifying, shaping, and delivering high-impact improvement initiatives.
* Experience managing a transformation portfolio, including governance, benefit tracking, and stakeholder alignment.
* Exposure to automation, digital transformation, analytics, and technology-enabled process redesign.
* Ability to influence senior stakeholders and drive change in complex, matrixed, multicultural environments.
* Experience within CPG, GBS, or large-scale transformation environments preferred though not mandatory.
* Global experience.

The skills for success

* Lean Six Sigma Black Belt
* Continuous Improvement & IMPACT methodologies
* Transformation & change delivery
* Automation and digital enablement
* Portfolio & program management
* Stakeholder and cross-functional partnership
* Data-driven problem solving
* Facilitation and capability building
* Process optimization and standardization
* Global communication & influence

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law