Implementation Relationship Manager

Job Description:

What you'll be doing:
* Lead the technical relationship for implementations and product changes
* Build and maintain positive relationships with key technical contacts in named accounts
* Drive the end-to-end implementation change for products, both LSEG and client initiated
* Understand the impact that proposed product and system changes will have on customer systems and foster a feedback process to the internal teams
* Identify all customer readiness activities for assigned projects and act as the customer-facing contact
* Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any areas that require attention
* Coordinate the implementation for a given customer
* Coordinate all internal partners and resources to achieve the objective of the implementation
* Participate in collaborator meetings. There may be a requirement to chair these on occasions!
* Ensure internal process is followed and keep systems record and key data up to date
* Understand the customer's business and overall technical strategy including relevant data consumption strategy to be able to deliver the best options
* Hold meetings both internal and external when required, either proactively or event triggered. These could be to C-Level
* Drive customer readiness and be the Technical Lead for the customer

What you'll bring:
* Highly proficient in English and German
* Excellent customer facing skills, understanding of the customer's requirements and communicate at their level
* A Growth Mindset and open to new process and different ways of working
* Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues
* Willingly puts in the effort to ensure activities are completed to schedule and with the desired quality
* Is collaborative and has an ability to handle client objections to achieve key objectives
* Has the ability to use all available resources and tools to investigate and address customer implementation issues
* Can maintain a professional approach during periods of high activity without close supervision
* Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service
* Highly organized, with attention to detail
* Ability to pick up and understand processes quickly
* Ability to prioritize and implement tasks during peak periods and in a pressurized environment
* Proficient in market data and the FinTech industry
* Has in-depth knowledge of LSEG product suite and networking technology
* Experienced negotiator and influencer

What you'll get in return:
* A structured training and buddy support programme
* A generous remuneration and bonus package in line with industry standards
* Inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
* Access to a well-established appreciation culture through a global Reward and Recognition platform
* Opportunity for occasional travel to visit clients face-to-face

Benefits

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Career Stage:Senior Associate

Compensation Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł127,400 - zł201,600. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan ("bonus plan"). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice