Service Desk Consultant with German

Job Description:

Who we are

We are looking for new members in our Service Desk Support Team!Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing

* Acting as main contact for incidents and/or service requests
* Solving incidents following existing documentation
* Call Handling (inbound and outbound calls)
* Performing qualified registration of incidents and service requests
* Providing accurate information to other infrastructure support teams (2nd level support)
* End-to-end tracking of tickets

What you'll bring along

* Bachelor's degree in technical/non-technical fields would be nice to have
* Minimum 1-3 years of experience in customer support or call centers
* Strong problem solving and research skills
* Promptitude, proactivity and customer-oriented mindset
* An ITIL qualification is preferable but not essential
* Excellent command of both spoken and written German and English

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers and candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties that may try to impersonate NTT DATA recruiters, either in writing or by phone, in an attempt to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will be associated with an @nttdata.com email address. NTT DATA will not use any non-NTT DATA or personal email domains (Gmail, Yahoo, etc.) or personal communication channels (WhatsApp, Facebook etc) at any time during the recruitment process. If you suspect any fraudulent activity, please contact us.

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