Configuration Management SME

Job Description:

Job Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within (COMPANY NAME), developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for (COMPANY NAME) to drive strategic business growth.

This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

Job Requirements and Preferences

Basic Qualifications: Minimum Degree Required: High School Diploma
Minimum Years of Experience: 4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.

Preferred Qualifications

Degree Preferred: Bachelor Degree
Preferred Fields of Study: Information Technology, Computer and Information Science, Computer Engineering Certification(s)
Preferred: ITIL Foundational v.3 or higher

Demonstrates extensive abilities and/or a proven record of success in the following areas:

● Managing service financials, service stakeholders, and service roadmaps;
● Maintaining ongoing customer allocations;
● Showcasing initiative to contribute to best practices for all service management responsibilities;
● Coordinating and/or playing a key role with product support, implementation, or process ownership;
● Possessing experience with business change and community champion programs;
● Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions;
● Supporting stakeholders and customers through product releases and platform upgrades;
● Performing data analysis to build actions plans aligned to (COMPANY NAME) Technology strategy;
● Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc.);
● Coordinating and collaborating with a diverse global team to achieve outcomes;
● Understanding technology process area accepted industry leading practices;
● Helping drive maturation of product and support model;
● Assessing platform upgrades for new features and enhancements;
● Participating in product backlog refinement;
● Supporting the creation and maintenance of product roadmaps;
● Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s); and,
● Communicating and presenting business and technical information cogently to a wide variety of audiences