PRADA Floor Manager, Istanbul Airport

Job Description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be a Brand Ambassador and a business leader, who conveys the Brand philosophy and values to the Store team and to the final Client. To be responsible for effectively supervising all floor activities and achieving the sales objectives through providing an exceptional Customer experience. To be a visible presence in supporting the business by leading, training and developing the floor team always ensuring that commercial strategies and company procedures are proactively put in place and collaborating with the Department Managers.

RESPONSIBILITIES

LEADING THE BUSINESS AND DEVELOPING CLIENTS

*

* Drive your Floor Team to exceed Financial as well as KPIs targets and maximize sales performances and contribution to support the success of the entire store.

* Support the Store Manager to develop and implement business plans, through the analysis of the floor's performances and proposal of relevant action plans.

* Be present on the sales floor, ensuring highest standard of approach and service to Clients.

* Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives.

* Foster the product knowledge wıthın the floor and work with relevant functions to support product/ collection training needs.

* Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences.

* Strengthen Client loyalty supporting the department team to carry out clienteling initiatives.

* Proactively identify opportunities to gain new Clients in order to grow department sales.

* Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.

TEAM MANAGEMENT

*

* Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client.

* Having understood the needs and priorities, train and inspire the floor sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures.

* Guarantee team development through coaching and follow-ups on individual action plans.

* Actively support the Store Manager in mapping the market for sourcing talents.

* Lead by example to ensure the Team operate with the highest level of care and respect for the Product, evident in every ceremony or procedure.

STORE CARE

*

* Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.

* Provıde feedback and suggestions concerning floor needs firstly to the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments.

* Be the guarantor for an effectıve and effıcıent back of house organization for the floor, taking responsibility for the protectıon of the company's assets as well as ensuring the staff grooming standard is maintained.

* Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Departments.

* Ensure all the floor team is properly updated and trained on product knowledge and sales tools.

KNOWLEDGE AND SKILLS

Business driven

Leadership and team management

Strong customer service mindset

Confident, enthusiastic and positive

Mature, assertive and concrete

Organized, flexible and detail oriented

Business/Retail Management degree

Interest in luxury/fashion, art and design

Very good knowledge of English language and preferably of a second language

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.

Find similar opportunities