International Communications Lead, Prime & Delivery Experience , International Stores Comms Hub

Job Description:

Amazon is seeking a seasoned communications leader to join its International Stores Communications team based in London, UK. This role will own the international communications strategy for two of Amazon's most high-profile and commercially significant consumer propositions - Prime membership and Delivery Experience (DEX) - spanning 29+ countries across Europe, Middle East and Africa, Latin America, and Asia Pacific. These programmes are central to Amazon's international growth, customer retention, and brand reputation.

As part of a central hub team, you will define and own the international communications strategy while directing the strategic framework that in-country comms teams across 29+ countries localize and execute. You will serve as the single-threaded topic lead for these international businesses, set the strategic direction for both proactive and reactive communications, design and implement scalable frameworks for multi-market coordination, and serve as the strategic bridge and decision-making point between global comms leads and in-country teams. This role requires close collaboration with US-based comms counterparts, engagement with senior stakeholders across the business, and the ability to influence strategic decisions that impact brand reputation. The position directly manages a team of two, while supporting a dotted-line network of in-country communicators across 29+ markets - setting standards, frameworks, and strategic direction adopted by local teams.

Key job responsibilities
* Own the international narrative and positioning for Prime and DEX, ensuring consistency and strategic coherence across locales
* Define and deliver centralized comms strategies, messaging, and campaigns for Amazon Prime and Delivery Experience internationally
* Serve as subject matter expert and provide strategic communications counsel to senior executives (Director and VP level)
* Represent the international communications perspective in global leadership forums
* Lead proactive media programming including business launches, consumer campaigns, executive speaking engagements, and cross-team amplification
* Make high-judgement calls on communications positioning during time-sensitive situations with reputational risk
* Manage reactive media inquiries, issues and crisis communications
* Collaborate with US/global comms counterparts to align on worldwide strategies, ensuring relevancy and adaptability for local implementation
* Coordinate cross-functional communications to ensure all stakeholders are informed and aligned across workstreams including marketing, creators, legal, and policy
* Drive long-term communications planning aligned to business cycles, product roadmaps, and international expansion
* Track industry trends, competitive landscape, and regulatory developments to inform strategy
* Establish measurement frameworks to evaluate communications impact and inform strategy iteration
* Manage and develop a team of two

Candidate Requirements:

- Experience in professional communications or public relations
- Experience working within a global company, with multi-country responsibilities
- Experience leading and influencing your team or organization, or experience managing teams
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Consumer communications experience and an ability to define centralized strategies
- Experience designing and implementing coordination mechanisms and processes for multi-country communications
- Experience driving proactive customer-focused press coverage including major launches and thought leadership
- Excellent written and verbal communications skills with the ability to craft compelling narratives
- Creative problem-solver with entrepreneurial thinking
- Ability to multitask, prioritize, and earn trust across geographies

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