Partner Success Renewals Manager

Job Description:

Partner Success Manager - Renewals

About the Role
We're looking for a proactive and relationship-driven Partner Success Manager - Renewals to join our team and play a pivotal role in driving value across our partner ecosystem.

In this role, you'll build strong, trusted relationships with our reseller and implementation partners-ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you'll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed, with a particular focus on driving renewals, retention, and long-term customer value.
You'll work collaboratively across teams and with external stakeholders to improve renewal performance, reduce churn risk, and ensure that every interaction delivers a positive, seamless experience.

This is a Hybrid role with three days per week based in our Newcastle Office
What You'll Be Doing
* Build and nurture trusted, long-term relationships with reseller and implementation partners
* Support partners through onboarding, training, and ongoing enablement
* Collaborate with partners to drive customer success strategies that improve retention and growth
* Use data and insights to identify risks, opportunities, and performance gaps across partner portfolios
* Facilitate insight-led conversations with partners and customers to maximise value from our solutions
* Act as a bridge between partners and internal teams, removing barriers and unlocking success
* Deliver enablement sessions and continuous improvement initiatives based on performance indicators such as NPS and customer journey touchpoints
* Monitor and track implementation progress, ensuring risks are mitigated and successes are recognised
* Champion an exceptional customer and partner experience in every interaction

Key Responsibilities
* Identify and forecast customer attrition risks using engagement data, metrics, and partner insight
* Analyse performance data to uncover service gaps and improvement opportunities
* Drive data-led decision making across partner and customer portfolios
* Support partners in developing and executing their Customer Success models
* Identify opportunities for customers to gain more value from their software and services
* Close success gaps through cross-functional collaboration and process improvement
* Contribute to the overall success of the team by proactively identifying issues and recommending solutions
* Ensure all partner and customer queries are handled efficiently, professionally, and positively
* Deliver outcomes aligned to the Partner Success strategy

What We're Looking For
* Strong relationship management skills with the ability to influence at all levels
* A data-driven mindset with the ability to translate insights into action
* Experience in partner management, customer success, or account management
* Excellent communication and stakeholder engagement skills
* Proactive, curious, and solution-oriented approach
* Ability to work collaboratively in a fast-paced, cross-functional environment
* Passion for delivering exceptional customer and partner experiences

Why Join Us?
* Be part of a team that is customer-obsessed and partner-first
* Play a key role in driving business growth and long-term value
* Work in a collaborative environment where your ideas and impact matter
* Help shape a partner ecosystem where every partner is successful, and every customer is happy

Benefits? We have plenty...
* Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
* 25 days of paid annual leave with the option to buy up to another 5 days * 8 bank holiday days
* Paid 5 days yearly to volunteer through our Sage Foundation
* 50% income protection
* Holiday buy + sell
* Comprehensive health, dental, and vision coverage
* Work away scheme for up to 10 weeks a year
* Ongoing training and professional development
* Hybrid working
* Healthy Mind app membership
* Access to various helpful memberships for finances, health and wellbeing

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