Brand Ambassador - Fragrance

Job Description:

Brand Ambassador, Fragrance

Sales | Luxury retail

Boots, Sheffield

Full time, 37.5 hours over 5 days a week

As Fragrance Brand Ambassador, you will drive sales performance and deliver exceptional customer experiences within Boots Meadowhall. You will combine strong selling skills with product knowledge to influence customers, ensuring excellence of execution while bringing fragrance stories to life on the shop floor.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Fragrance Brand Ambassador, you play a critical role in achieving sales targets while delivering outstanding service and maintaining high standards across your counter. You will engage customers through product expertise and ensure the effective day-to-day execution of all retail operations.

You will be reporting to the Area Manager, and you will manage:

Sales & Customer Service

* Achieve sales targets through effective selling and customer engagement

* Build strong relationships to influence and convert customers

* Deliver Coty's customer service standards in every interaction

* Drive add-on sales and recommend alternative products

* Handle customer queries and complaints effectively

Excellence of Execution

* Maintain high standards of visual merchandising and housekeeping

* Ensure effective day-to-day running of the counter

* Complete all company paperwork accurately and within deadlines

* Submit weekly and monthly sales figures with trading commentary

* Adhere to uniform, grooming, and store guidelines at all times

Team & Collaboration

* Maintain clear communication with the Area Manager and Business Manager

* Stay informed of all company initiatives and updates

* Build strong relationships with store staff and management

* Liaise with Coty teams where required to support performance

YOU ARE A COTY FIT

As a customer-focused retail professional, you thrive in a fast-paced environment where service, selling, and standards go hand in hand. You are reliable, proactive, and confident in engaging customers to deliver a premium fragrance experience.

* Previous experience in a similar retail or beauty role

* Strong customer service and selling skills

* Confident communication and interpersonal ability

* Ability to influence and build customer relationships

* Good numeracy and literacy skills

* Comfortable using IT tools such as Excel

* Reliable with strong attention to detail

If you're ready to support and shape the future of beauty, we want you on our team!

WHAT WE OFFER

Working in retail at Coty means more than just a role - it's a platform to grow, be seen, and be rewarded.

* Competitive salary aligned to experience

* 8% employer pension contribution

* Generous staff discounts via My Coty Shop

* Day off on your birthday

* Ongoing brand and artistry training through Coty Academy

* Clear progression opportunities within luxury retail and education

* Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible - we'd love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.

Country/Region: GB

City: Sheffield