WFM Specialist

Descripción del puesto:

Job Summary

We are looking for a motivated and analytical Workforce Management (WFM) Specialist to support our operations through accurate forecasting, capacity planning, and performance analysis. In this role, you will help ensure that the business is staffed with the right number of skilled professionals at the right time. You will work closely with internal teams, monitor operational performance, and turn data into actionable insights that support informed decision-making.

Main Responsibilities

* Support workforce forecasting and capacity planning activities to meet operational and business needs
* Analyze staffing requirements and forecast future demand based on business trends and performance data
* Apply workforce management strategies to ensure optimal coverage and productivity
* Monitor queues and operational flow, proactively allocating tasks to maintain service levels
* Track, analyze, and report key organizational and operational metrics
* Collaborate with internal stakeholders to deliver accurate and timely reports and insights

Job Qualifications

* Minimum 1 year of experience in Workforce Management or a similar role
* Good Excel skills and confidence working with data and reports
* Very good level of English, both written and spoken
* Strong communication and collaboration skills
* High attention to detail with a strong focus on accuracy
* Excellent analytical thinking and problem-solving abilities

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
* Career Counselling
* Additional paid time off
* Flexible benefits
* Luxury health & dental insurance
* Life insurance
* Food vouchers
* Fuel card
* Multisport card
* Employee Assistance Program
* Bonuses for special occasions
* Options to buy shares

#LI-EU

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities