Resort Manager Deputy Portugal (M/W/X) - Permanent contract - Lisboa

Descripción del puesto:

Since 2014, we have been transforming holiday home rentals into exceptional experiences, combining the world's finest properties with unparalleled service.
In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly tailor-made experience.
We build long-lasting, trusted relationships with our clients and reinvent the standards of luxury rentals to create memories that last well beyond the stay ✨
Our teams are the key ingredient to our success. They design and shape each journey as a unique project. Our local teams travel the world to select the most remarkable homes and deliver unmatched hospitality and service in their destinations.

The role is based in Lisboa, it will be a local contract through EOR (WorkMotion)
🎯 Role:
The Resort Manager Deputy is a critical role at Le Collectionist, he is responsible for the good execution of operation and the development of his destination. This includes ensuring that our service and operational standards are consistently delivered, managing the villa portfolio, overseeing client stays, and guaranteeing the highest level of guest satisfaction.
The Resort Manager Deputy oversees both the portfolio quality and activation through owner account management.
He also makes sure we deliver a seamless experience to guests leading and coordinating a team of Local Representatives to execute on-site operations.
✨ Key responsibilities:
1. Strategy & leadership
* Contribute to strategy by proposing development initiatives.
* Identify and escalate key issues for review by the Resort Manager and by the Regional Director.
2. Villa portfolio management (off-season & year-round)
* Manage portfolio movements (offboards, new supply with coordination with Biz Dev team).
* Conduct regular owner account management: organise touchpoints, propose recommendations, build strong partnerships.
* Ensure 100% of properties are up to standard.
* Keep commercial and legal information up to date.
* Support sales teams with property and destination training; assist on specific guest requests.
* Improve portfolio performance and competitiveness via pricing management, exclusivity negotiations, availability optimisation, and content quality.

3. Season set-up & preparation (pre-season)
* Recruit, onboard, and train Local Representatives, aligning with Le Collectionist standards.
* Conduct pre-season inspections to validate readiness of all properties.
* Manage operating budgets.
* Oversee resort stock management.

4. Guest experience & in-season operations
* Ensure properties are ready and personalized per guest requirements.
* Supervise the welcoming of guests, delegating check-in/check-out to Local Representatives while guaranteeing standards are met.
* Run Operation Committee meetings to ensure coordination with the concierge team and prepare for guest arrivals.
* Act as guardian of guest experience: resolve issues quickly, manage escalations, and oversee claims/damages with the Guest Relations team

Requerimientos del candidato/a:

* 2 to 3 years of experience in luxury hospitality, operations management, or high-end concierge.
* Strong customer service mindset.
* Hands-on leadership and excellent organisational skills.
* Familiarity with CRM tools.
* Fluency in English; French and Portuguese are a plus.
* Preferably based in Lisboa; Paris possible if needed.
All our positions are open, with equal qualifications, to candidates requiring specific accommodations related to a disability